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Trogan/ Update Error Message


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Received a Window Firewall block/allow message, mentioning a path via Dropbox, if I understood the message correctly. I allowed because I use Dropbox and thought they were trying to send an update message, which may have been the case. Saw nothing amiss, but thought I would run MB just in case. Result: 3 HBO Trojans, 1 Category File, 2 Registry Key. They are now quarantined.

Thought I should then update MB but receive Error 732 (0,0) report to MB staff.

RE: the Trojans, they may not be related to the original firewall message, so I don't know how long they were there. Damage done? Should I start changing important passwords, etc.?

RE: MB Update - what to do?

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Hello, and welcome to Malwarebytes, livre60:

Sorry to hear that your computer may be infected.

Alas, we cannot work on malware detection/removal in this part of the General MBAM forum.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

PS: What version of MBAM are you running? (Current is 1.51.1.1800):

Please note that error code 732 was retired after version 1.44, and as of version 1.45 we now use a new error code system. If you are receiving error code 732 then it means that your version of Malwarebytes' Anti-Malware is out of date.
from FAQ section here

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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Greetings :)

Error 732 is an old error code that does not exist in current versions of Malwarebytes' Anti-Malware. Please download and install the latest version from here and it should be able to update. Once you've installed it and updated it, run another Quick Scan and remove anything that is found.

As for the infection, please post the Malwarebytes' Anti-Malware scan log and I'll get one of our expert threat researchers to look at it, they should be able to determine the severity of the threat and whether or not changing your passwords etc. is necessary.

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