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Blank Screen and Mouse Cursor after Log in


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I came to turn my windows 7 pc on this morning and it booted as normal - starting windows - welcome - then the screen goes blank with just a mouse cursor.

Ctrl-Alt-Del works and I can bring up task manager, but task manager stops responding as soon as I try and start a new task. Tried safe mode, exactly same thing happens.

If I switch to another user it works fine and the desktop shows up and everything, just my main user that won't work?

Tried system restore but doesn't fix it.

Any suggestions?

Thanks.

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Hi and welcome:

BUMMER! :(

Sounds like a corrupted user profile, maybe?

(Although usually when this happens, you'll get the "preparing your desktop" message and Windows will load a temporary profile...)

Perhaps have a look here:

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

If you have your Windows DVD, perhaps try a startup repair?

The other basic troubleshooting would include a sfc /scannow.

Hope you get it up and running soon!

Someone more expert than I will undoubtedly have something more to advise,

daledoc1 (just a home user)

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Sounds like a corrupt profile, I would suggest backing up your files and wiping out the profile. It is possible that it's failing to load a driver as well. You might want to check and make sure all your drivers are up to date. Also run a disk check on your hard drive to make sure that isn't the problem.

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