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Hello,

Am working to help clen up my mother's computer. She primarily uses it for internet access and to play games, but it seems the last clean up left her without antivirus protection and it shows!

I was able to run MWB, Avira Antivir (both cleared 13 issues...1 related to registry)...successfully ran DDS, but ran into issues with GMER (system gets internet error, closes program and automatically reboots computer). I will include what I have in hopes it is enough to resolve the issues and set her up with proper protection moving forward.

Thank you in advance!

~peace~

Malwarebytes' Anti-Malware 1.51.1.1800

www.malwarebytes.org

Database version: 7350

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

8/1/2011 7:58:52 PM

mbam-log-2011-08-01 (19-58-51).txt

Scan type: Quick scan

Objects scanned: 150254

Time elapsed: 15 minute(s), 0 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

.

DDS (Ver_2011-06-23.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by Owner at 9:12:23 on 2011-08-01

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.254.14 [GMT -4:00]

.

AV: AntiVir Desktop *Disabled/Outdated* {AD166499-45F9-482A-A743-FDD3350758C7}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

C:\WINDOWS\system32\svchost -k rpcss

C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\System32\svchost.exe -k NetworkService

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Lexmark 2300 Series\lxcgmon.exe

C:\Program Files\Lexmark 2300 Series\ezprint.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

C:\WINDOWS\System32\svchost.exe -k imgsvc

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\lxcgcoms.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Trusteer\Rapport\bin\RapportService.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.yahoo.com/?fr=fptb-att

uSearch Page =

uWindow Title = Windows Internet Explorer provided by Yahoo!

uInternet Settings,ProxyOverride = *.local

uSearchAssistant =

mSearchAssistant =

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: WormRadar.com IESiteBlocker.NavFilter: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - AVG Safe Search

BHO: Mapit 1 Toolbar: {d5f7c10d-2f86-4e99-90da-25f8b0400992} - c:\program files\mapit_1\prxtbMapi.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll

TB: att.net Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

TB: Mapit 1 Toolbar: {d5f7c10d-2f86-4e99-90da-25f8b0400992} - c:\program files\mapit_1\prxtbMapi.dll

TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"

mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [408809432] c:\progra~1\egames\pengui~1\register\egames~1.exe /r "c:\progra~1\egames\pengui~1\register\EGAMES~1.rpd"

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\belkin~1.lnk - c:\program files\belkin\usb f5d7050\wireless utility\Belkinwcui.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1270249044166

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab

DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab

DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.1.66.0.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.2.1

TCP: Interfaces\{05E83518-DBD2-48E8-8FAE-1C2AB1E9B618} : DhcpNameServer = 192.168.2.1

TCP: Interfaces\{E22594C9-FADE-40A1-BB1E-2232D4FDE047} : DhcpNameServer = 192.168.1.254

Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL

Notify: igfxcui - igfxsrvc.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

Hosts: 127.0.0.1 www.spywareinfo.com

.

============= SERVICES / DRIVERS ===============

.

R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2011-6-22 53816]

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-7-31 11608]

R1 RapportCerberus_26762;RapportCerberus_26762;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\26762\RapportCerberus_26762.sys [2011-6-13 57144]

R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2011-6-22 66360]

R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2011-6-22 158904]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-7-31 136360]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-7-31 269480]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-7-31 66616]

R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2011-6-22 870200]

S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]

S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-7-30 41272]

S3 ZD1211BU(SMC);802.11g Wireless USB2.0 Adapter Driver(SMC);c:\windows\system32\drivers\ZD1211BU.sys [2005-8-17 477696]

.

=============== Created Last 30 ================

.

2011-08-01 04:22:13 -------- d-----w- c:\windows\system32\NtmsData

2011-08-01 03:39:17 -------- d-----w- c:\documents and settings\all users\application data\{3C0AACBF-B491-4BE5-BAF9-AA46E0629E42}

2011-08-01 03:12:16 -------- d-----w- c:\documents and settings\owner\application data\Avira

2011-08-01 02:53:24 66616 ----a-w- c:\windows\system32\drivers\avgntflt.sys

2011-08-01 02:52:56 -------- d-----w- c:\program files\Avira

2011-08-01 02:52:56 -------- d-----w- c:\documents and settings\all users\application data\Avira

2011-07-31 16:22:19 -------- d-----w- c:\program files\Defraggler

2011-07-30 18:17:05 -------- dc-h--w- c:\documents and settings\all users\application data\~1

2011-07-30 17:04:21 -------- d-----w- c:\program files\SpywareBlaster

2011-07-30 16:34:53 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes

2011-07-30 16:34:31 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-07-30 16:34:30 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2011-07-30 16:34:18 22712 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-07-30 16:34:18 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-07-30 16:13:48 -------- d-----w- c:\documents and settings\owner\application data\Uniblue

2011-07-30 16:13:19 -------- dc-h--w- c:\documents and settings\all users\application data\~0

2011-07-30 16:13:18 -------- d-----w- c:\program files\Uniblue

2011-07-30 16:12:52 -------- d-----w- c:\documents and settings\owner\local settings\application data\PackageAware

2011-07-29 00:11:50 -------- d-----w- c:\documents and settings\owner\local settings\application data\Mozilla

2011-07-28 23:06:26 -------- d-----w- c:\program files\AVAST Software

2011-07-28 23:06:26 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software

2011-07-28 22:56:13 -------- d--h--w- c:\documents and settings\all users\application data\Common Files

2011-07-28 22:53:45 -------- d-----w- c:\documents and settings\all users\application data\MFAData

2011-07-20 20:41:13 -------- d-----w- c:\program files\Hasbro Interactive

2011-07-05 20:50:43 -------- d-----w- c:\documents and settings\owner\application data\PriceGong

2011-07-05 20:47:07 -------- d-----w- c:\program files\Conduit

2011-07-05 20:46:44 -------- d-----w- c:\documents and settings\owner\local settings\application data\Mapit_1

2011-07-05 20:46:42 -------- d-----w- c:\documents and settings\owner\local settings\application data\Conduit

.

==================== Find3M ====================

.

2011-06-22 22:01:26 53816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys

2011-06-17 12:36:36 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys

.

============= FINISH: 9:14:04.51 ===============

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  • Staff

Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, and post its log.

Next, please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

-screen317

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Thank you so much for the reply!

The info you requested is posted and/or attached.

~peace~

Malwarebytes' Anti-Malware 1.51.1.1800

www.malwarebytes.org

Database version: 7367

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

8/3/2011 7:25:02 PM

mbam-log-2011-08-03 (19-25-01).txt

Scan type: Quick scan

Objects scanned: 150633

Time elapsed: 14 minute(s), 32 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

ComboFix 11-08-03.03 - Owner 08/03/2011 20:19:16.1.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.254.115 [GMT -4:00]

Running from: c:\documents and settings\Owner\Desktop\ComboFix.exe

AV: AntiVir Desktop *Disabled/Outdated* {AD166499-45F9-482A-A743-FDD3350758C7}

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\documents and settings\Owner\Application Data\PriceGong

c:\documents and settings\Owner\Application Data\PriceGong\Data\1.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\2229.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\4048.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\4436.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\4489.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\450.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\67.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\83.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\a.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\b.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\c.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\d.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\e.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\f.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\g.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\h.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\i.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\j.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\k.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\l.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\m.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\mru.xml

c:\documents and settings\Owner\Application Data\PriceGong\Data\n.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\o.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\p.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\q.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\r.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\s.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\t.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\u.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\v.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\w.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\wlu.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\x.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\y.txt

c:\documents and settings\Owner\Application Data\PriceGong\Data\z.txt

c:\documents and settings\Owner\WINDOWS

c:\windows\system32\_003790_.tmp.dll

.

.

((((((((((((((((((((((((( Files Created from 2011-07-04 to 2011-08-04 )))))))))))))))))))))))))))))))

.

.

2011-08-01 04:22 . 2011-08-01 09:18 -------- d-----w- c:\windows\system32\NtmsData

2011-08-01 03:39 . 2011-08-01 03:39 -------- d-----w- c:\documents and settings\All Users\Application Data\{3C0AACBF-B491-4BE5-BAF9-AA46E0629E42}

2011-08-01 03:12 . 2011-08-01 03:12 -------- d-----w- c:\documents and settings\Owner\Application Data\Avira

2011-08-01 02:53 . 2011-08-01 12:00 138192 ----a-w- c:\windows\system32\drivers\avipbb.sys

2011-08-01 02:53 . 2011-08-01 12:00 66616 ----a-w- c:\windows\system32\drivers\avgntflt.sys

2011-08-01 02:53 . 2010-06-17 19:27 45416 ----a-w- c:\windows\system32\drivers\avgntdd.sys

2011-08-01 02:53 . 2010-06-17 19:27 22360 ----a-w- c:\windows\system32\drivers\avgntmgr.sys

2011-08-01 02:52 . 2011-08-01 02:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Avira

2011-08-01 02:52 . 2011-08-01 02:52 -------- d-----w- c:\program files\Avira

2011-07-31 16:22 . 2011-07-31 16:22 -------- d-----w- c:\program files\Defraggler

2011-07-30 18:17 . 2011-08-01 03:54 -------- dc-h--w- c:\documents and settings\All Users\Application Data\~1

2011-07-30 17:04 . 2011-07-30 17:09 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP

2011-07-30 17:04 . 2011-07-30 17:08 -------- d-----w- c:\program files\SpywareBlaster

2011-07-30 16:34 . 2011-07-30 16:34 -------- d-----w- c:\documents and settings\Owner\Application Data\Malwarebytes

2011-07-30 16:34 . 2011-07-06 23:52 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-07-30 16:34 . 2011-07-30 16:34 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2011-07-30 16:34 . 2011-07-30 16:34 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-07-30 16:34 . 2011-07-06 23:52 22712 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-07-30 16:13 . 2011-07-30 16:13 -------- d-----w- c:\documents and settings\Owner\Application Data\Uniblue

2011-07-30 16:13 . 2011-07-30 18:18 -------- dc-h--w- c:\documents and settings\All Users\Application Data\~0

2011-07-30 16:13 . 2011-07-30 16:13 -------- d-----w- c:\program files\Uniblue

2011-07-30 16:12 . 2011-07-30 16:12 -------- d-----w- c:\documents and settings\Owner\Local Settings\Application Data\PackageAware

2011-07-29 00:11 . 2011-07-29 00:11 -------- d-----w- c:\documents and settings\Owner\Local Settings\Application Data\Mozilla

2011-07-28 23:06 . 2011-07-30 16:29 -------- d-----w- c:\documents and settings\All Users\Application Data\AVAST Software

2011-07-28 23:06 . 2011-07-28 23:06 -------- d-----w- c:\program files\AVAST Software

2011-07-28 22:56 . 2011-07-28 22:56 -------- d--h--w- c:\documents and settings\All Users\Application Data\Common Files

2011-07-28 22:53 . 2011-07-28 22:57 -------- d-----w- c:\documents and settings\All Users\Application Data\MFAData

2011-07-20 20:41 . 2011-07-20 20:41 -------- d-----w- c:\program files\Hasbro Interactive

2011-07-07 20:33 . 2011-07-07 20:33 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Mapit_1

2011-07-05 20:47 . 2011-07-05 20:47 -------- d-----w- c:\program files\Conduit

2011-07-05 20:46 . 2011-08-03 23:30 -------- d-----w- c:\documents and settings\Owner\Local Settings\Application Data\Mapit_1

2011-07-05 20:46 . 2011-07-05 20:47 -------- d-----w- c:\documents and settings\Owner\Local Settings\Application Data\Conduit

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2011-06-22 22:01 . 2011-06-22 22:01 53816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys

2011-06-17 12:36 . 2011-06-17 12:36 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-06-02 14:02 . 2003-09-25 16:35 1858944 ----a-w- c:\windows\system32\win32k.sys

.

.

------- Sigcheck -------

Note: Unsigned files aren't necessarily malware.

.

Cryptography Services Error !!

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{d5f7c10d-2f86-4e99-90da-25f8b0400992}]

2011-05-09 09:49 176936 ----a-w- c:\program files\Mapit_1\prxtbMapi.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]

"{d5f7c10d-2f86-4e99-90da-25f8b0400992}"= "c:\program files\Mapit_1\prxtbMapi.dll" [2011-05-09 176936]

.

[HKEY_CLASSES_ROOT\clsid\{d5f7c10d-2f86-4e99-90da-25f8b0400992}]

.

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]

"{D5F7C10D-2F86-4E99-90DA-25F8B0400992}"= "c:\program files\Mapit_1\prxtbMapi.dll" [2011-05-09 176936]

.

[HKEY_CLASSES_ROOT\clsid\{d5f7c10d-2f86-4e99-90da-25f8b0400992}]

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"DW6"="c:\program files\The Weather Channel FW\Desktop\DesktopWeather.exe" [2010-06-04 822384]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2005-06-22 155648]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2005-10-19 126976]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]

"lxcgmon.exe"="c:\program files\Lexmark 2300 Series\lxcgmon.exe" [2005-07-21 200704]

"EzPrint"="c:\program files\Lexmark 2300 Series\ezprint.exe" [2005-08-01 94208]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-03-18 421888]

"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-06-08 37296]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-03-30 937920]

"LXCGCATS"="c:\windows\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll" [2005-07-20 73728]

"avgnt"="c:\program files\Avira\AntiVir Desktop\avgnt.exe" [2011-04-21 281768]

.

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Belkin Wireless USB Utility.lnk - c:\program files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe [2005-10-28 1404928]

Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"AntiVirusOverride"=dword:00000001

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

.

R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [6/22/2011 6:01 PM 53816]

R1 RapportCerberus_26762;RapportCerberus_26762;c:\documents and settings\All Users\Application Data\Trusteer\Rapport\store\exts\RapportCerberus\26762\RapportCerberus_26762.sys [6/13/2011 10:42 AM 57144]

R1 RapportEI;RapportEI;c:\program files\Trusteer\Rapport\bin\RapportEI.sys [6/22/2011 6:01 PM 66360]

R1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [6/22/2011 6:01 PM 158904]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\Avira\AntiVir Desktop\sched.exe [7/31/2011 10:53 PM 136360]

R2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [6/22/2011 6:01 PM 870200]

S3 cpudrv;cpudrv;c:\program files\SystemRequirementsLab\cpudrv.sys [12/18/2009 10:58 AM 11336]

S3 ZD1211BU(SMC);802.11g Wireless USB2.0 Adapter Driver(SMC);c:\windows\system32\drivers\ZD1211BU.sys [8/17/2005 3:43 PM 477696]

.

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{A509B1FF-37FF-4bFF-8CFF-4F3A747040FF}]

2009-03-08 08:32 128512 ----a-w- c:\windows\system32\advpack.dll

.

Contents of the 'Scheduled Tasks' folder

.

2011-07-28 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2009-10-22 15:50]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.yahoo.com/?fr=fptb-att

uInternet Settings,ProxyOverride = *.local

uSearchAssistant =

TCP: DhcpNameServer = 192.168.2.1

.

- - - - ORPHANS REMOVED - - - -

.

Toolbar-Locked - (no file)

WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)

AddRemove-{09FF4DB8-7DE9-4D47-B7DB-915DB7D9A8CA} - c:\documents and settings\All Users\Application Data\{3C0AACBF-B491-4BE5-BAF9-AA46E0629E42}\bm_installer.exe

.

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2011-08-03 20:34

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

HKLM\Software\Microsoft\Windows\CurrentVersion\Run

LXCGCATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

Completion time: 2011-08-03 20:40:54

ComboFix-quarantined-files.txt 2011-08-04 00:40

.

Pre-Run: 2,918,690,816 bytes free

Post-Run: 3,087,454,208 bytes free

.

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

.

- - End Of File - - 0C10C28911393155AC6AC929B970D2C1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

.

DDS (Ver_2011-06-23.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by Owner at 21:51:56 on 2011-08-03

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.254.58 [GMT -4:00]

.

AV: AntiVir Desktop *Disabled/Outdated* {AD166499-45F9-482A-A743-FDD3350758C7}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

C:\WINDOWS\system32\svchost -k rpcss

C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\System32\svchost.exe -k NetworkService

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\system32\hkcmd.exe

C:\Program Files\Lexmark 2300 Series\lxcgmon.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

C:\WINDOWS\System32\svchost.exe -k imgsvc

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\WINDOWS\system32\lxcgcoms.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Trusteer\Rapport\bin\RapportService.exe

C:\WINDOWS\explorer.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.yahoo.com/?fr=fptb-att

uInternet Settings,ProxyOverride = *.local

uSearchAssistant =

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: WormRadar.com IESiteBlocker.NavFilter: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - AVG Safe Search

BHO: Mapit 1 Toolbar: {d5f7c10d-2f86-4e99-90da-25f8b0400992} - c:\program files\mapit_1\prxtbMapi.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll

TB: att.net Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

TB: Mapit 1 Toolbar: {d5f7c10d-2f86-4e99-90da-25f8b0400992} - c:\program files\mapit_1\prxtbMapi.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"

mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\belkin~1.lnk - c:\program files\belkin\usb f5d7050\wireless utility\Belkinwcui.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1270249044166

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab

DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab

DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.1.66.0.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 192.168.2.1

TCP: Interfaces\{05E83518-DBD2-48E8-8FAE-1C2AB1E9B618} : DhcpNameServer = 192.168.2.1

TCP: Interfaces\{E22594C9-FADE-40A1-BB1E-2232D4FDE047} : DhcpNameServer = 192.168.1.254

Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL

Notify: igfxcui - igfxsrvc.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

.

============= SERVICES / DRIVERS ===============

.

R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2011-6-22 53816]

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-7-31 11608]

R1 RapportCerberus_26762;RapportCerberus_26762;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\26762\RapportCerberus_26762.sys [2011-6-13 57144]

R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2011-6-22 66360]

R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2011-6-22 158904]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-7-31 136360]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-7-31 269480]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-7-31 66616]

S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]

S3 ZD1211BU(SMC);802.11g Wireless USB2.0 Adapter Driver(SMC);c:\windows\system32\drivers\ZD1211BU.sys [2005-8-17 477696]

.

=============== Created Last 30 ================

.

2011-08-04 00:11:08 -------- d-sha-r- C:\cmdcons

2011-08-03 23:34:27 98816 ----a-w- c:\windows\sed.exe

2011-08-03 23:34:27 518144 ----a-w- c:\windows\SWREG.exe

2011-08-03 23:34:27 256000 ----a-w- c:\windows\PEV.exe

2011-08-03 23:34:27 208896 ----a-w- c:\windows\MBR.exe

2011-08-01 04:22:13 -------- d-----w- c:\windows\system32\NtmsData

2011-08-01 03:39:17 -------- d-----w- c:\documents and settings\all users\application data\{3C0AACBF-B491-4BE5-BAF9-AA46E0629E42}

2011-08-01 03:12:16 -------- d-----w- c:\documents and settings\owner\application data\Avira

2011-08-01 02:53:24 66616 ----a-w- c:\windows\system32\drivers\avgntflt.sys

2011-08-01 02:52:56 -------- d-----w- c:\program files\Avira

2011-08-01 02:52:56 -------- d-----w- c:\documents and settings\all users\application data\Avira

2011-07-31 16:22:19 -------- d-----w- c:\program files\Defraggler

2011-07-30 18:17:05 -------- dc-h--w- c:\documents and settings\all users\application data\~1

2011-07-30 17:04:21 -------- d-----w- c:\program files\SpywareBlaster

2011-07-30 16:34:53 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes

2011-07-30 16:34:31 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-07-30 16:34:30 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2011-07-30 16:34:18 22712 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-07-30 16:34:18 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2011-07-30 16:13:48 -------- d-----w- c:\documents and settings\owner\application data\Uniblue

2011-07-30 16:13:19 -------- dc-h--w- c:\documents and settings\all users\application data\~0

2011-07-30 16:13:18 -------- d-----w- c:\program files\Uniblue

2011-07-30 16:12:52 -------- d-----w- c:\documents and settings\owner\local settings\application data\PackageAware

2011-07-29 00:11:50 -------- d-----w- c:\documents and settings\owner\local settings\application data\Mozilla

2011-07-28 23:06:26 -------- d-----w- c:\program files\AVAST Software

2011-07-28 23:06:26 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software

2011-07-28 22:56:13 -------- d--h--w- c:\documents and settings\all users\application data\Common Files

2011-07-28 22:53:45 -------- d-----w- c:\documents and settings\all users\application data\MFAData

2011-07-20 20:41:13 -------- d-----w- c:\program files\Hasbro Interactive

2011-07-05 20:47:07 -------- d-----w- c:\program files\Conduit

2011-07-05 20:46:44 -------- d-----w- c:\documents and settings\owner\local settings\application data\Mapit_1

2011-07-05 20:46:42 -------- d-----w- c:\documents and settings\owner\local settings\application data\Conduit

.

==================== Find3M ====================

.

2011-06-22 22:01:26 53816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys

2011-06-17 12:36:36 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys

.

============= FINISH: 21:53:45.67 ===============

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  • Staff

Hi,

Next, please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

  1. Tick the box next to YES, I accept the Terms of Use.
  2. Click Start
  3. When asked, allow the ActiveX control to install
  4. Click Start
  5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  6. Click Scan
    Wait for the scan to finish
  7. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  8. Copy and paste that log as a reply to this topic

Next, download my Security Check from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Let me know how things are running now and what issues remain.

-screen317

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Having an issue loading/installing ESET...getting message that says its trying to access an add-on that is needed, but the add-on is disabled.

I am unable to locate/identify which add-on is needed to enable it. Any ideas?

Also, thought it may be administrator priviledges issue, but it is setup as admin.

~thanks!

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  • Staff

Hi,

Try this instead:

Next, please use the Internet Explorer browser and click here to use the F-Secure Online Scanner.

  • Click Start Scanning.
  • You should get a notification bar (on top) to install the ActiveX control.
  • Click on it and select to install the ActiveX.
  • Once the ActiveX is installed, you should accept the License terms by clicking OK below to start the scan.
  • In case you are having problems with installing the ActiveX/starting the scan, please read here.
  • Click the Full System Scan button.
  • It will start to download scanner components and databases. This can take a while.
  • The main scan will start.
  • Once the scan has finished scanning, click the Automatic cleaning (recommended) button
  • It could be possible that your firewall gives an alert - allow it, because that's a connection you establish to submit infected files to F-Secure.
  • The cleaning can take a while, so please be patient.
  • Then click the Show report button and Copy/Paste what is present under results in your next reply.

Next, download my Security Check from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Let me know how things are running now and what issues remain.

-screen317

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I am unable to run F-Scanner.

when it tries to run, it sys there is an unknown error and gives me a messge:

"The executable file required to run F-Secure Online Scanner is invalid. The file may have been removed or corrupted. Please restart your web browser and try running F-Secure Online Scanner again."

I have rebooted IE several times and made sure anything related to Java is enabled.

Any ideas?

Thanks :)

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  • 2 weeks later...

You are most welcome!

Quick question: have the chkdsk running...not sure how long it takes, but it has been running for about 30-45 minutes now and not .txt yet...cursor is flashing by C:\Documents and Settings\Owner...does that mean it's still running??

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Here is an update:

I let the chkdsk run again as you said...left it running all day yesterday & when I checked it there was a message about an IE add-on that asked if I wanted it to have access to it (permanently allow or perm block-I blocked) and there was another message that said it was low on virtual memory (I apologize, I did not write the whole message :-/). Note: IE was open

I decided to allow it to run again today (w/ IE closed) to see if it would duplicate any of the errors and finally give me the .txt report for you. So far it has been running for 7 hours with the cursor flashing after the line C:\Documents and Settings\Owner>

I have checked the command you gave (chkdsk>"%userprofile%\desktop\chkdsk.txt") to ensure I entered it correctly and will continue to let it run until the report shows or I hear back from you.

Thanks!

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Wow...do I feel silly...it was there, I just overlooked it. :rolleyes:

Here it is:

The type of the file system is NTFS.

WARNING! F parameter not specified.

Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...

0 percent completed.

1 percent completed.

2 percent completed.

3 percent completed.

4 percent completed.

5 percent completed.

6 percent completed.

7 percent completed.

8 percent completed.

9 percent completed.

10 percent completed.

11 percent completed.

12 percent completed.

13 percent completed.

14 percent completed.

15 percent completed.

16 percent completed.

17 percent completed.

18 percent completed.

19 percent completed.

20 percent completed.

21 percent completed.

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File verification completed.

CHKDSK is verifying indexes (stage 2 of 3)...

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Correcting error in index $I30 for file 13320.

Correcting error in index $I30 for file 13320.

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Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

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Here is what it came up with:

The type of the file system is NTFS.

Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another

process. Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)

*Ran it twice...first run an Apple download box showed up & thought it interfered with the process, so ran it a second time and got the same message. Not sure how to select Yes to schedule on the nest startup within this message. <_<

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So I pressed Y, rebooted & let it run...it ran for a long time and looked like it "fixed" several items...

when I came back to the computer, it looked as if it had rebooted and the following message box was on the screen:

WINDOWS PRODUCT ACTIVATION:

Since Windows was first activated on this computer, the hardware on the computer has changed significantly. Due to these changes, Windows must be reactivated within 3 days. Do you want to reactivate Windows now?

I said NO and allowed it to continue with the startup.

I had some trouble opening IE on the computer...it froze up then would not allow me to close out of IE.

I tried to Shut Down, no luck there either.

I resorted to a hard reboot and when it came back up, the same Windows Product Activation box came up...I said NO again, then it took a long time for the system to startup.

Now there are a set of keys in the lower right corner (toolbar) and a message pops up that says "3 days to reactivate Windows"...do I want to reactivate?

What next? :rolleyes:

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How are things running now? What issues remain?

Computer seems to booting up more quickly.

Should I try running the ESET Online Scanner again?

The system is still severely fragmented. When I run a defrag, it tells me there is only 8% available to run the defrag & needs 15% to run effectively. I'm not sure why it's so fragmented...there are a few games loaded on the system, but not much more than that.

Could there be viruses, etc.? I am running MBAM again and will let you know if anything turns up with that.

Once the system is clean, I would like to ensure that an Anti-spyware program is installed & actively running, so if you can let me know if MBAM or whatever is best, that would be great!

Also, having trouble accessing things like Yahoo (most other's seem ok)...it's giving an error message that it is unable to connect.

Thank you!

UPDATE: MBAM scan did NOT find anything malicious. :)

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