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bad length error: program_error_load_database


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Hello dmn3331,

Please take a screen capture and save it in paint, then upload that file and attach it to your post.

If you have any questions please do not hesitate to ask.

Thank you.

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  • Root Admin

Okay thanks for the screenshot Craig

Please run the following scanner and post back the logs.

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.


    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

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  • Root Admin

For those that need help on how to create and save a screen shot.

How to Take a Screenshot in Microsoft Windows

You can also use sites like these to upload the image to and then use that link to refer to using the IMG tag.

http://imgur.com/

http://imageshack.us/

http://photobucket.com/

http://tinypic.com/

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here is my dds.txt

.

DDS (Ver_2011-06-23.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by DIANE BLUMENFIELD at 7:25:07 on 2011-08-02

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3318.2792 [GMT -4:00]

.

AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}

FW: CA Personal Firewall *Enabled*

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

svchost.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\WINDOWS\system32\inetsrv\inetinfo.exe

C:\Program Files\iolo\Common\Lib\ioloServiceManager.exe

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\WINDOWS\ehome\RMSvc.exe

C:\WINDOWS\System32\snmp.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\WINDOWS\system32\MsPMSPSv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Kodak\MediaImpression\ArcMonitor.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\system32\dllhost.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\WINDOWS\stsystra.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://sn142w.snt142.mail.live.com/default.aspx?wa=wsignin1.0

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

mSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html

uInternet Settings,ProxyOverride = *.local

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s

uURLSearchHooks: H - No File

mURLSearchHooks: H - No File

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: MP3 Rocket Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll

TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0988.2\msneshellx.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll

TB: MP3 Rocket Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

TB: {4E7BD74F-2B8D-469E-95BA-ED6DB186BE32} - No File

TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File

TB: {0123B506-0AD9-43AA-B0CF-916C122AD4C5} - No File

EB: &Yapta: {c3c07ad6-ace9-43ee-a2af-45bc13f6275f} - c:\program files\yapta\YaptaSidebar.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [iSUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup

mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe

mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe

mRun: [ArcSoft MediaImpression Monitor] c:\program files\kodak\mediaimpression\ArcMonitor.exe

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [ehTray] c:\windows\ehome\ehtray.exe

mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

mRun: [sigmatelSysTrayApp] stsystra.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

IE: Crawler Search - tbr:iemenu

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll

Trusted Zone: turbotax.com

DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll

TCP: DhcpNameServer = 167.206.245.130 167.206.245.129

TCP: Interfaces\{397226E8-55AC-4A99-B689-8E4DC1777624} : DhcpNameServer = 167.206.245.130 167.206.245.129

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

.

============= SERVICES / DRIVERS ===============

.

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-7-24 11608]

R1 GearAspiSys;GearAspiSys;c:\windows\system32\drivers\GEARASPISYS.SYS [2007-8-21 53412]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-7-24 136360]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-7-24 269480]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-7-24 66616]

R2 ioloSystemService;iolo System Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2010-9-3 722616]

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-3-17 24652]

R3 ArcCD;ArcCD Filter Driver Service;c:\windows\system32\drivers\ArcCD.sys [2010-12-28 36224]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-7-24 22712]

S2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-5-26 366640]

S3 CEUSBAUD;DigiTech USB MIDI Driver;c:\windows\system32\drivers\ceusbaud.sys [2007-8-28 15360]

S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-3-15 30192]

S3 PLCMPR5;PLCMPR5 NDIS Protocol Driver;\??\c:\windows\system32\plcmpr5.sys --> c:\windows\system32\PLCMPR5.SYS [?]

S3 PLCNDIS5;PLCNDIS5 NDIS Protocol Driver;c:\windows\system32\PLCNDIS5.SYS [2007-7-30 17280]

S3 yeddef;YEDDEF driver;c:\windows\system32\drivers\yeddef.sys --> c:\windows\system32\drivers\yeddef.sys [?]

S4 ArcUdfs;ArcUdfs FileSystem Driver Service;c:\windows\system32\drivers\ArcUdfs.sys [2010-12-28 134912]

.

=============== File Associations ===============

.

JSEFile=NOTEPAD.EXE %1

.

=============== Created Last 30 ================

.

2011-08-01 23:33:44 98816 ----a-w- c:\windows\sed.exe

2011-08-01 23:33:44 518144 ----a-w- c:\windows\SWREG.exe

2011-08-01 23:33:44 256000 ----a-w- c:\windows\PEV.exe

2011-08-01 23:33:44 208896 ----a-w- c:\windows\MBR.exe

2011-08-01 03:17:27 -------- d-----w- c:\windows\system32\XPSViewer

2011-08-01 03:03:47 -------- d-----w- c:\windows\system32\URTTemp

2011-08-01 02:58:56 307200 ----a-w- c:\windows\system32\CNC870L.dll

2011-08-01 02:58:56 15872 ----a-w- c:\windows\system32\CNHMCA.dll

2011-08-01 02:58:56 1310720 ----a-w- c:\windows\system32\CNC870C.dll

2011-08-01 02:58:56 110592 ----a-w- c:\windows\system32\CNC870I.dll

2011-08-01 02:58:56 102400 ----a-w- c:\windows\system32\CNC870U.dll

2011-08-01 02:22:12 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2011-07-31 20:37:50 139264 ----a-w- c:\windows\system32\igfxres.dll

2011-07-29 01:56:57 61440 ----a-w- c:\windows\system32\iAlmCoIn_v4543.dll

2011-07-29 01:56:00 -------- dc----w- C:\drvrtmp

2011-07-28 13:10:31 876544 ----a-w- c:\windows\system32\TEACico2.dll

2011-07-28 12:25:46 -------- dc----w- c:\documents and settings\diane blumenfield\local settings\application data\Deployment

2011-07-27 12:33:55 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll

2011-07-27 12:33:43 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll

2011-07-27 12:33:23 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys

2011-07-27 12:32:52 105472 -c----w- c:\windows\system32\dllcache\mup.sys

2011-07-27 12:31:35 45568 -c----w- c:\windows\system32\dllcache\wab.exe

2011-07-27 10:33:25 -------- dc----w- c:\documents and settings\diane blumenfield\application data\Avira

2011-07-27 02:51:33 70656 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\CNMPPA7.DLL

2011-07-27 02:51:33 27136 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\CNMPDA7.DLL

2011-07-27 02:51:32 277504 ----a-w- c:\windows\system32\CNMLMA7.DLL

2011-07-25 10:26:47 -------- d-----w- c:\program files\MSXML 6.0

2011-07-25 10:26:07 12800 -c----w- c:\windows\system32\dllcache\xpshims.dll

2011-07-25 10:26:06 743424 -c----w- c:\windows\system32\dllcache\iedvtool.dll

2011-07-25 10:26:06 602112 -c----w- c:\windows\system32\dllcache\msfeeds.dll

2011-07-25 10:26:06 55296 -c----w- c:\windows\system32\dllcache\msfeedsbs.dll

2011-07-25 10:26:06 247808 -c----w- c:\windows\system32\dllcache\ieproxy.dll

2011-07-25 10:26:06 1991680 -c----w- c:\windows\system32\dllcache\iertutil.dll

2011-07-25 10:26:06 11081728 -c----w- c:\windows\system32\dllcache\ieframe.dll

2011-07-25 09:56:52 2083464 ------w- c:\windows\system32\Incinerator32.dll

2011-07-25 02:22:42 79872 -c----w- c:\windows\system32\dllcache\msxml6r.dll

2011-07-25 02:22:42 1372672 -c----w- c:\windows\system32\dllcache\msxml6.dll

2011-07-25 02:22:17 81920 ------w- c:\windows\system32\ieencode.dll

2011-07-25 02:05:17 473600 -c----w- c:\windows\system32\dllcache\fastprox.dll

2011-07-25 02:05:17 401408 -c----w- c:\windows\system32\dllcache\rpcss.dll

2011-07-25 02:05:17 284160 -c----w- c:\windows\system32\dllcache\pdh.dll

2011-07-25 02:05:17 227840 -c----w- c:\windows\system32\dllcache\wmiprvse.exe

2011-07-25 02:05:17 110592 -c----w- c:\windows\system32\dllcache\services.exe

2011-07-25 02:05:16 730112 -c----w- c:\windows\system32\dllcache\lsasrv.dll

2011-07-25 02:05:16 718336 -c----w- c:\windows\system32\dllcache\ntdll.dll

2011-07-25 02:05:16 617472 -c----w- c:\windows\system32\dllcache\advapi32.dll

2011-07-25 02:05:16 453120 -c----w- c:\windows\system32\dllcache\wmiprvsd.dll

2011-07-25 02:05:16 2148864 -c----w- c:\windows\system32\dllcache\ntkrnlmp.exe

2011-07-25 02:05:15 2192768 -c----w- c:\windows\system32\dllcache\ntoskrnl.exe

2011-07-25 02:05:14 2027008 -c----w- c:\windows\system32\dllcache\ntkrpamp.exe

2011-07-25 02:03:55 357888 -c----w- c:\windows\system32\dllcache\srv.sys

2011-07-25 02:03:52 81920 -c----w- c:\windows\system32\dllcache\fontsub.dll

2011-07-25 02:03:52 119808 -c----w- c:\windows\system32\dllcache\t2embed.dll

2011-07-25 02:03:44 203136 -c----w- c:\windows\system32\dllcache\rmcast.sys

2011-07-25 02:03:29 456320 -c----w- c:\windows\system32\dllcache\mrxsmb.sys

2011-07-25 02:03:28 744448 -c----w- c:\windows\system32\dllcache\helpsvc.exe

2011-07-25 02:01:56 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll

2011-07-25 02:00:24 268288 -c----w- c:\windows\system32\dllcache\httpext.dll

2011-07-25 01:58:37 337408 -c----w- c:\windows\system32\dllcache\netapi32.dll

2011-07-25 01:58:07 218112 -c----w- c:\windows\system32\dllcache\wordpad.exe

2011-07-25 00:50:44 354816 ------w- c:\windows\system32\CNMNPPM.DLL

2011-07-25 00:50:44 137216 ------w- c:\windows\system32\CNMNPUI.DLL

2011-07-25 00:50:44 -------- d-----w- c:\windows\system32\STRING

2011-07-25 00:50:43 -------- d-----w- c:\windows\system32\CHM

2011-07-24 23:27:53 87040 -c----w- c:\windows\system32\dllcache\wiafbdrv.dll

2011-07-24 23:27:53 87040 ----a-w- c:\windows\system32\wiafbdrv.dll

2011-07-24 22:00:40 66616 ------w- c:\windows\system32\drivers\avgntflt.sys

2011-07-24 22:00:36 -------- dc----w- c:\documents and settings\all users\application data\Avira

2011-07-24 22:00:36 -------- d-----w- c:\program files\Avira

2011-07-24 21:57:48 56039816 -c----w- C:\avira_antivir_personal_en.exe

2011-07-24 20:42:33 22712 ------w- c:\windows\system32\drivers\mbam.sys

2011-07-24 20:20:07 73728 -c----w- c:\windows\system32\dllcache\ehresja.dll

2011-07-24 20:20:07 69632 -c----w- c:\windows\system32\dllcache\ehresko.dll

2011-07-24 20:20:06 69632 -c----w- c:\windows\system32\dllcache\ehresfr.dll

2011-07-24 20:20:05 69632 -c----w- c:\windows\system32\dllcache\ehresde.dll

2011-07-24 20:18:54 101376 -c----w- c:\windows\system32\dllcache\srusbusd.dll

2011-07-24 20:17:34 92416 -c----w- c:\windows\system32\dllcache\mga.sys

2011-07-24 20:16:50 10096640 -c----w- c:\windows\system32\dllcache\hwxcht.dll

2011-07-24 20:15:59 10752 -c----w- c:\windows\system32\dllcache\c_iscii.dll

2011-07-24 20:15:22 10240 -c----w- c:\windows\system32\dllcache\npwmsdrm.dll

2011-07-24 20:15:21 364544 -c----w- c:\windows\system32\dllcache\npdsplay.dll

2011-07-24 20:15:17 4639 -c----w- c:\windows\system32\dllcache\mplayer2.exe

2011-07-24 20:07:11 7680 -c----w- c:\windows\system32\dllcache\inetmgr.exe

2011-07-24 19:26:54 13312 -c----w- c:\windows\system32\dllcache\irclass.dll

2011-07-24 19:26:54 13312 ----a-w- c:\windows\system32\irclass.dll

2011-07-24 19:26:53 24661 -c----w- c:\windows\system32\dllcache\spxcoins.dll

2011-07-24 19:26:53 24661 ----a-w- c:\windows\system32\spxcoins.dll

2011-07-24 19:26:31 22339 ------r- c:\windows\SETCB.tmp

2011-07-24 19:26:31 10559 ------r- c:\windows\SETCC.tmp

2011-07-24 19:26:12 13753 ------r- c:\windows\SET88.tmp

2011-07-24 19:26:09 1086058 ------r- c:\windows\SET7C.tmp

2011-07-24 19:26:09 106147 ------r- c:\windows\SET79.tmp

2011-07-24 04:58:15 16384 -c----w- c:\windows\system32\dllcache\isignup.exe

2011-07-24 04:58:15 16384 ----a-w- c:\program files\internet explorer\connection wizard\isignup.exe

2011-07-24 04:57:39 86016 ----a-w- c:\program files\internet explorer\connection wizard\icwconn2.exe

2011-07-24 04:57:39 32768 ----a-w- c:\program files\internet explorer\connection wizard\icwdl.dll

2011-07-24 04:57:39 214528 ----a-w- c:\program files\internet explorer\connection wizard\icwconn1.exe

2011-07-24 04:57:39 20480 ----a-w- c:\program files\internet explorer\connection wizard\inetwiz.exe

2011-07-23 21:11:57 22339 ------r- c:\windows\SET1A5.tmp

2011-07-23 21:11:57 10559 ------r- c:\windows\SET1A6.tmp

2011-07-23 21:11:35 13753 ------r- c:\windows\SET162.tmp

2011-07-23 21:11:32 1086058 ------r- c:\windows\SET156.tmp

2011-07-23 21:11:31 106147 ------r- c:\windows\SET153.tmp

2011-07-23 16:54:30 -------- d-----w- c:\windows\dell

2011-07-23 12:04:26 299008 -c----w- C:\RUNSAS.EXE

2011-07-23 12:04:25 9954344 -c----w- C:\SAS_PRO.EXE

2011-07-23 12:04:25 9953832 -c----w- C:\SAS_FREE.EXE

2011-07-23 12:04:24 16127536 -c----w- C:\SASSAFERUN.COM

2011-07-23 08:09:49 16096200 -c----w- C:\SAS_857009.COM

2011-07-17 13:11:24 -------- dcsha-r- C:\cmdcons

2011-07-12 22:49:15 2234368 -c----r- C:\OTLPE.exe

2011-07-12 22:41:52 579584 -c----w- C:\OTL.com

.

==================== Find3M ====================

.

2011-07-19 20:25:32 11776 ------w- c:\windows\system32\smrgdf.exe

2011-07-19 20:25:22 29696 ------w- c:\windows\system32\iolobtdfg.exe

2011-07-06 23:52:42 41272 ------w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys

2011-05-27 01:03:07 7734208 -c----w- C:\mbam-setup-1.50.1.1100.exe

.

============= FINISH: 7:27:20.42 ===============

attach.txt

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  • Root Admin

Please try the following if you've not already contacted support.

Create a Batch File:

  • Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):
    @color 48
    @echo off
    if exist "%systemdrive%\Users" dir /a:d /b "%systemdrive%\Users">"%userprofile%\desktop\User Folders.txt"
    if not exist "%systemdrive%\Users" dir /a:d /b "%systemdrive%\Documents and Settings">"%userprofile%\desktop\User Folders.txt"
    "%userprofile%\desktop\User Folders.txt"
    del /f /q "%userprofile%\desktop\User Folders.txt"
    del /f /q %0

    Once you've done that click on File and select Save As...

  • In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  • Name the file List User Folders.bat (the .bat extension is very important)
  • Save the file to your desktop and double click it to run it.
  • Once it finishes it will open the file it created in notepad, please copy and paste the file's contents into your next reply.

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