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Infected - please help!


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Hi, all, I'd appreciate some help and/or advice for this problem.

I can only assume that I'm infected... Whenever I try to run MalwareBytes, I get the "Windows cannot access the specified device, path, or file" message. I tried running it in SafeMode and the same message appeared. The anti-Virus on my computer (TrendMicro) won't run at all, except in SafeMode where it began scanning for a few seconds before it automatically exited.

In addition, every time I restart my computer the message "Sucrod setup Vz has encountered a problem and needs to close" pops up, if that relates in any way to my problems. I just noticed this recently- it was what prompted me to attempt to run some scans...

Any suggestions?

I've tried using ComboFix and renaming MalwareBytes, but none worked. I got rid of the error message on the startup, somehow though.

Where do I go from here?

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Hi and welcome to Malwarebytes.

Please download exeHelper from one of these two places:

http://www.raktor.net/exeHelper/exeHelper.com

http://www.raktor.net/exeHelper/exeHelper.scr

Save it to your Desktop and run it. When it finishes, restart your computer and see if you can run .exe files now.

If so, please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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