Jump to content

Infected - please help!

Recommended Posts

Hi, all, I'd appreciate some help and/or advice for this problem.

I can only assume that I'm infected... Whenever I try to run MalwareBytes, I get the "Windows cannot access the specified device, path, or file" message. I tried running it in SafeMode and the same message appeared. The anti-Virus on my computer (TrendMicro) won't run at all, except in SafeMode where it began scanning for a few seconds before it automatically exited.

In addition, every time I restart my computer the message "Sucrod setup Vz has encountered a problem and needs to close" pops up, if that relates in any way to my problems. I just noticed this recently- it was what prompted me to attempt to run some scans...

Any suggestions?

I've tried using ComboFix and renaming MalwareBytes, but none worked. I got rid of the error message on the startup, somehow though.

Where do I go from here?

Link to post
Share on other sites

  • Staff

Hi and welcome to Malwarebytes.

Please download exeHelper from one of these two places:



Save it to your Desktop and run it. When it finishes, restart your computer and see if you can run .exe files now.

If so, please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

Link to post
Share on other sites

  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.