Jump to content

Tracur Trojan - Not being recognized by MBAM


Recommended Posts

I would like to say thank you in advance for any help you can give.

My computer is infected, but MalwareBytes doesn't seem to be picking up on it. I just have the free version at this time, so I don't believe it's conflicting with Microsoft Security Essentials. I update and scan at least once every day. However, my

Microsoft Security Essentials keeps showing variations of the Tracur Trojan virus - Tracur.B, Tracur.Y, Tracur.X, Tracur.A, Tracur.Y (again), etc. It'll quarantine and remove those files for the time being, but another one shows up again a day or two later. This has been going on for more than a month. Every time I think I have it cleared out, it shows up again.

Using Avira Antivirus yesterday, I was able to detect and remove the "Kazy" Trojan (I can't find where I saved the full name of it.) But today the Tracur.Y showed up again on Microsoft Security Essentials.

So I know I have a virus - my computer is running slowly and I'm having other frustrations - but nothing seems to be able to find it.

So, here's my MBAM log from July 3rd - one of the only times that it found anything wrong and when I was first alerted to the problem.

Malwarebytes' Anti-Malware 1.51.0.1200

www.malwarebytes.org

Database version: 7006

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

7/3/2011 1:25:58 AM

mbam-log-2011-07-03 (01-25-58).txt

Scan type: Full scan (C:\|D:\|)

Objects scanned: 224649

Time elapsed: 49 minute(s), 53 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 8

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

c:\documents and settings\localservice\application data\020000004511db831367c.manifest (Malware.Trace) -> Quarantined and deleted successfully.

c:\documents and settings\localservice\application data\020000004511db831367o.manifest (Malware.Trace) -> Quarantined and deleted successfully.

c:\documents and settings\localservice\application data\020000004511db831367p.manifest (Malware.Trace) -> Quarantined and deleted successfully.

c:\documents and settings\localservice\application data\020000004511db831367s.manifest (Malware.Trace) -> Quarantined and deleted successfully.

c:\WINDOWS\system32\020000004511db831367c.manifest (Malware.Trace) -> Quarantined and deleted successfully.

c:\WINDOWS\system32\020000004511db831367o.manifest (Malware.Trace) -> Quarantined and deleted successfully.

c:\WINDOWS\system32\020000004511db831367p.manifest (Malware.Trace) -> Quarantined and deleted successfully.

c:\WINDOWS\system32\020000004511db831367s.manifest (Malware.Trace) -> Quarantined and deleted successfully.

And here's my log from today

Malwarebytes' Anti-Malware 1.51.1.1800

www.malwarebytes.org

Database version: 7343

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

8/1/2011 8:58:44 AM

mbam-log-2011-08-01 (08-58-44).txt

Scan type: Full scan (C:\|D:\|)

Objects scanned: 229537

Time elapsed: 1 hour(s), 26 minute(s), 31 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS.txt

.

DDS (Ver_2011-06-23.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22

Run by Owner at 5:50:59 on 2011-08-01

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1433 [GMT -4:00]

.

AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}

AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

FW: AVG Firewall *Disabled*

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

svchost.exe

C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\WINDOWS\system32\cisvc.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uURLSearchHooks: H - No File

uURLSearchHooks: H - No File

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File

uRun: [EasyLinkAdvisor] "c:\program files\linksys easylink advisor\LinksysAgent.exe" /startup

uRun: [Logitech Vid] "c:\program files\logitech\vid hd\Vid.exe" -bootmode

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [sSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot

mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} - hxxp://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1277072653609

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

TCP: DhcpNameServer = 209.18.47.61 209.18.47.62

TCP: Interfaces\{9A02C25C-702D-4229-B079-BC0BFEE83028} : DhcpNameServer = 209.18.47.61 209.18.47.62

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\qebcxjvq.default\

FF - prefs.js: browser.search.selectedEngine -

FF - prefs.js: browser.startup.homepage - hxxp://www.inbox.com/homepage.aspx?tbid=70102

FF - prefs.js: keyword.URL - hxxp://www.inbox.com/search/dispatcher.aspx?tp=aus&tbid=70102&qkw=

FF - prefs.js: network.proxy.type - 0

FF - plugin: c:\documents and settings\owner\application data\mozilla\plugins\npgoogletalk.dll

FF - plugin: c:\documents and settings\owner\application data\mozilla\plugins\npgtpo3dautoplugin.dll

FF - plugin: c:\documents and settings\owner\local settings\application data\google\update\1.3.21.57\npGoogleUpdate3.dll

FF - plugin: c:\documents and settings\owner\local settings\application data\unity\webplayer\loader\npUnity3D32.dll

FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

.

============= SERVICES / DRIVERS ===============

.

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2011-7-29 11608]

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]

R1 MpKsl6e7433b8;MpKsl6e7433b8;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{848ad0e8-0c93-4f40-aba4-1d03749dc643}\MpKsl6e7433b8.sys [2011-8-1 28752]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-7-29 136360]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-7-29 269480]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-7-29 66616]

R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]

R2 UMVPFSrv;UMVPFSrv;c:\program files\common files\logishrd\lvmvfm\UMVPFSrv.exe [2011-4-1 428640]

S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]

S1 geioiigv;geioiigv;\??\c:\windows\system32\drivers\geioiigv.sys --> c:\windows\system32\drivers\geioiigv.sys [?]

S1 MpKslb771e3d8;MpKslb771e3d8;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{1e845e9d-7661-4f31-a54e-0052f199549e}\mpkslb771e3d8.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{1e845e9d-7661-4f31-a54e-0052f199549e}\MpKslb771e3d8.sys [?]

S1 MpKsld7468dac;MpKsld7468dac;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a037f4f2-ef8a-49fe-a073-f79207ad337b}\mpksld7468dac.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{a037f4f2-ef8a-49fe-a073-f79207ad337b}\MpKsld7468dac.sys [?]

S2 msav;Moon Secure Antivirus Core;c:\program files\moon secure antivirus\msavcore.exe --> c:\program files\moon secure antivirus\msavcore.exe [?]

S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]

S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-4-14 22712]

S4 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-4-14 366640]

.

=============== Created Last 30 ================

.

2011-08-01 09:48:23 28752 -c--a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{848ad0e8-0c93-4f40-aba4-1d03749dc643}\MpKsl6e7433b8.sys

2011-08-01 07:03:37 28752 -c--a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{848ad0e8-0c93-4f40-aba4-1d03749dc643}\MpKsl6e896acf.sys

2011-08-01 06:59:13 28752 -c--a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{848ad0e8-0c93-4f40-aba4-1d03749dc643}\MpKsld39878b4.sys

2011-08-01 06:02:48 6881616 -c--a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{848ad0e8-0c93-4f40-aba4-1d03749dc643}\mpengine.dll

2011-07-30 01:14:32 6881616 -c--a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2011-07-29 19:49:38 -------- d-----w- c:\windows\system32\NtmsData

2011-07-29 19:30:49 -------- dc----w- c:\documents and settings\owner\application data\Avira

2011-07-29 19:22:57 66616 ----a-w- c:\windows\system32\drivers\avgntflt.sys

2011-07-29 19:22:52 -------- dc----w- c:\documents and settings\all users\application data\Avira

2011-07-29 19:22:52 -------- d-----w- c:\program files\Avira

2011-07-29 17:03:23 -------- d-----w- c:\program files\Microsoft Security Client

2011-07-29 14:40:20 -------- dc----w- c:\documents and settings\owner\application data\AVG

2011-07-29 14:24:20 -------- dc----w- c:\documents and settings\owner\application data\AVG10

2011-07-29 14:21:21 -------- dc-h--w- c:\documents and settings\all users\application data\Common Files

2011-07-29 14:16:48 -------- dc----w- c:\documents and settings\all users\application data\AVG10

2011-07-29 14:16:48 -------- d-----w- c:\windows\system32\drivers\AVG

2011-07-29 14:14:47 -------- d-----w- c:\program files\AVG

2011-07-29 14:07:53 -------- dc----w- c:\documents and settings\all users\application data\MFAData

2011-07-28 00:57:01 -------- dc----w- c:\documents and settings\all users\application data\W3i

2011-07-28 00:55:32 -------- d-----w- c:\program files\Moon Secure Antivirus

2011-07-28 00:55:18 -------- d-----w- c:\program files\Yahoo!

2011-07-25 13:29:18 -------- dc----w- c:\documents and settings\owner\application data\Windows Search

2011-07-24 17:52:55 -------- dc----w- C:\sh4ldr

2011-07-24 17:52:55 -------- d-----w- c:\program files\Enigma Software Group

2011-07-24 17:51:33 -------- d-----w- c:\windows\820C0EEB9B124AD5B39DD15ED1DBDD06.TMP

2011-07-24 17:51:29 -------- d-----w- c:\program files\common files\Wise Installation Wizard

2011-07-24 16:38:13 -------- dc----w- c:\documents and settings\owner\application data\Windows Desktop Search

2011-07-24 16:37:37 -------- d-----w- c:\program files\Windows Desktop Search

2011-07-24 16:37:36 -------- d-----w- c:\windows\system32\GroupPolicy

2011-07-17 20:52:39 2106216 ----a-w- c:\program files\mozilla firefox\D3DCompiler_43.dll

2011-07-17 20:52:38 1998168 ----a-w- c:\program files\mozilla firefox\d3dx9_43.dll

2011-07-17 07:01:49 -------- dcsha-r- C:\cmdcons

2011-07-17 07:00:11 98816 ----a-w- c:\windows\sed.exe

2011-07-17 07:00:11 518144 ----a-w- c:\windows\SWREG.exe

2011-07-17 07:00:11 256000 ----a-w- c:\windows\PEV.exe

2011-07-17 07:00:11 208896 ----a-w- c:\windows\MBR.exe

2011-07-17 06:33:49 -------- d-----w- c:\program files\Trend Micro

2011-07-06 07:57:21 -------- d-----w- c:\documents and settings\owner\local settings\application data\WMTools Downloaded Files

2011-07-03 13:16:51 -------- d-----w- c:\documents and settings\owner\local settings\application data\PCHealth

2011-07-03 05:57:38 -------- dc----w- c:\documents and settings\all users\application data\PC Tools

2011-07-03 05:54:01 -------- dc----w- c:\documents and settings\owner\application data\GetRightToGo

.

==================== Find3M ====================

.

2011-07-06 23:52:42 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-07-06 23:52:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-06-02 14:02:05 1858944 ----a-w- c:\windows\system32\win32k.sys

2011-05-24 23:14:10 222080 -c----w- c:\windows\system32\MpSigStub.exe

2011-05-18 03:42:18 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

.

============= FINISH: 5:52:16.60 ===============

ark.zip

attach.zip

Link to post
Share on other sites

Well, since this fell to the fourth page, I figured there's no harm in bumping the thread.

PLEASE help me. I've done all I can think of to do on my own. One program claimed I had Trojan.Murlo (though I've heard from two different sources that it's not a real virus or that it IS a real virus and I'm not sure who to believe).

Just today Microsoft Security Essentials found and removed "Rogue:Win32/FakeRean" but MalwareBytes Anti-Malware isn't picking up ANYTHING!

Emily

Link to post
Share on other sites

post-32477-1261866970.gif

Logs will be closed if you haven't replied within 3 days

Please do not attach the scan results from Combofx. Use copy/paste.

Looks like you're running 2 anti-virus programs.

Never install more than one Antivirus and Firewall! Rather than giving you extra protection, it will decrease the reliability of it seriously!

The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time.

Also because more than one Antivirus and Firewall installed are not compatible with each other, it can cause system performance problems and a serious system slowdown.

Please do not delete anything unless instructed to.

1.Click Start > Settings > Control Panel.

2.Next, open Add/Remove Programs and remove either:

AV: AntiVir

AV: Microsoft Security Essentials

After the above:

DO NOT use any TOOLS such as Combofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.

Click the Tools menu, and then click Folder Options.

Click the View tab.

Uncheck "Hide file extensions for known file types."

Under the "Hidden files" folder, select "Show hidden files and folders."

Uncheck "Hide protected operating system files."

Click Apply, and then click OK.

Vista Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.

Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.

When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:

Double-click on the Folder Options icon.

Click on the View tab.

If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.

Click on Show Hidden Files or Folders.

Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

Remove the checkmark from the checkbox labeled Hide extensions for known file types.

Remove the checkmark from the checkbox labeled Hide protected operating system files.

Please do not delete anything unless instructed to.

Next:

Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.

Download - ATF Cleaner»

Double-click ATF-Cleaner.exe to run the program.

Under Main choose: Select All

Click the Empty Selected button.

  • If you use Firefox browser
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

It's normal after running ATF cleaner that the PC will be slower to boot the first time or two.

Next:

Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  • Double click on ComboFix.exe & follow the prompts.
    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
    Note: If you have SP3, use the SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RC1.png

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC2-1.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.