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Cannot access System Tools


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I had downloaded TCPView and ran it trying to see whether these IP hits were something to ask you guys about.

I saved the one log to my desktop in notepad and then went to System Information as I could not recall if I have XP Pro or XP Home...I think it is Pro, but could not access ANY information in system information!

It says: Can't collect information, Cannot collect Windows Mgmt Information Software. Windows mgmt files may be moved or missing.

I am using MBAM Pro (and I don't use Skype).

7/30/2011

04:20:55 Byte Me IP-BLOCK 122.224.54.49 (Type: incoming)

06:07:54 Byte Me IP-BLOCK 222.186.51.97 (Type: incoming)

06:24:50 Byte Me IP-BLOCK 125.65.112.212 (Type: incoming)

10:44:05 Byte Me IP-BLOCK 218.10.18.108 (Type: incoming)

12:17:06 Byte Me MESSAGE Scheduled update executed successfully

12:17:07 Byte Me MESSAGE IP Protection stopped

12:17:34 Byte Me MESSAGE Database updated successfully

12:17:42 Byte Me MESSAGE IP Protection started successfully

14:58:53 Byte Me IP-BLOCK 219.139.81.6 (Type: incoming)

16:04:05 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:04:08 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:04:14 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:04:26 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:04:29 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:04:35 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:10:47 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:10:50 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:10:56 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:11:08 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:11:11 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

16:11:17 Byte Me IP-BLOCK 84.16.235.152 (Type: outgoing)

18:15:29 Byte Me IP-BLOCK 218.8.162.13 (Type: incoming)

20:10:29 Byte Me MESSAGE IP Protection stopped

20:10:55 Byte Me MESSAGE Database updated successfully

20:11:04 Byte Me MESSAGE IP Protection started successfully

20:49:33 Byte Me IP-BLOCK 218.10.17.28 (Type: incoming)

21:38:36 Byte Me IP-BLOCK 122.224.9.215 (Type: incoming)

23:52:18 Byte Me IP-BLOCK 218.10.18.108 (Type: incoming)

7/31/2011

06:22:45 Byte Me IP-BLOCK 91.202.63.66 (Type: incoming)

07:19:39 Byte Me IP-BLOCK 61.160.250.186 (Type: incoming)

08:22:19 Byte Me IP-BLOCK 222.186.25.157 (Type: incoming)

10:30:18 Byte Me IP-BLOCK 218.10.18.108 (Type: incoming)

12:17:08 Byte Me MESSAGE Scheduled update executed successfully

12:17:09 Byte Me MESSAGE IP Protection stopped

12:17:49 Byte Me MESSAGE Database updated successfully

12:17:57 Byte Me MESSAGE IP Protection started successfully

13:53:34 Byte Me IP-BLOCK 122.224.54.49 (Type: incoming)

14:17:07 Byte Me MESSAGE IP Protection stopped

14:17:32 Byte Me MESSAGE Database updated successfully

14:17:41 Byte Me MESSAGE IP Protection started successfully

14:57:39 Byte Me IP-BLOCK 91.202.63.66 (Type: incoming)

17:33:28 Byte Me MESSAGE IP Protection stopped

17:33:53 Byte Me MESSAGE Database updated successfully

17:34:02 Byte Me MESSAGE IP Protection started successfully

Attached is the log from TCPView

Where should we start since I know I am not in the correct forum.

Oh, and GMER was never removed last time and I have not touched it.

The last thing I did yesterday was to remove PKUNZIP v12

Thanks for your help.

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Hello, DRWS:

Sorry you are still having computer problems.

It looks as if screen317 is already helping you here ??

Is this the same computer?

If so, it would be best to reply to him in that open topic, as we cannot work on malware diagnostics and removal here in the General MBAM forum. :(

If this is a different computer, then please start a new topic in the malware removal forum; in this case, it might be good to mention in the title or subtitle that this is a different machine, so that the mods/helpers won't mistake your new post for a duplicate. :)

HTH,

daledoc1

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Hello dontrunwithscissors:

You are being probed from different (at least 5) locations in mainland China and are almost certainly being scanned for weaknesses.

If your Internet access isn't dial-up, one would hope you have a better personal firewall than the one that accompanies all post service pack 2 XP systems.

Also, a modern NAT router would certainly offer you additional protections.

HTH :)

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Hi,

I have a Linksys Wireless Router I plan on hooking up and was advised by Comodo to install the router first, then the firewall.

I was concerned if I had some malware, someone would get my passwords to the router. I was trying to make sure I was "clean".

I did have a NAT router before the first virus struck (that was back before MBAM) but it is outdated and I do not know the settings. I had to take my computer to a shop to have the virus removed, so once everything was disconnected, I did not know if I could just hook it up again. The hard drive was also almost dead so ended up getting it cloned. The NAT router I had was a D-Link DI 604.

Now, with being unable to access "System Info", I don't even know what will happen if I turn off my computer.

Thanks for the heads up though.

Hello dontrunwithscissors:

You are being probed from different (at least 5) locations in mainland China and are almost certainly being scanned for weaknesses.

If your Internet access isn't dial-up, one would hope you have a better personal firewall than the one that accompanies all post service pack 2 XP systems.

Also, a modern NAT router would certainly offer you additional protections.

HTH :)

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Hi DD,

That person was never helping me....he never got a chance to do so. Someone else began helping through email which I would rather not do this time. At the time, there was a problem with my registration and my icon was greyed out even though I had put in my activation codes.

This is a new problem (maybe?), actually I don't even know that for sure. The other person said my system was clean and I could not tell you if "System Information" was accessible back then as I didn't check. Anyway, that was almost two weeks ago.

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  • Root Admin

Well you are correct in that at this point you certainly appear to be infected and we cannot really help you any further in this forum.

You need to choose one of the options below and follow that please.

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    directions here
    , skipping any steps you are unable to complete. Then post a
    NEW topic here
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    expert helpers
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:

Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
support@malwarebytes.org
or
here
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
Malwarebytes Premium Services
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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