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Online games work, can't browse internet


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My internet went out all of a sudden 2 days ago. Except, only partially. I can still play a game that runs through third party online software. But no web page will open in Firefox or IE. No changes to the system or network had been made, no updates, already checked for any malware. I tried checking no proxy in Firefox but no effect.

I've tried resetting the modem and router, unplugging, replugging. What happens when I first reset my modem is I am able to load web pages, but only for like 2 minutes, that it will fail to load any further pages until it's reset again, that's how I'm posting now. I've never had an intermittent unable to hold the signal seemingly problem like this before. I've already been on the phone with my isp and they say everything checks out fine on their end. When I click repair connection it gets stuck on flushing the dns cache and is unable to complete the repair, though no error or limited connectivity message ever comes up indicating anything is wrong, like I said games that require online run fine but no browser will load any page for more than like 2 minutes after resetting the modem. Has anyone ever had this problem before, if so is there anything I can do to fix it myself? Tried a system restore but it didn't go through because it said no changes to the computer had been made since 2 days ago, and the connection was working fine then. I have a separate router and I already tried plugging the modem directly into the internet and nothing would load that way. Yesterday I unplugged all plugs from both modem and router, left them that way awhile, then replugged, and I was then loading web pages for longer than the small 2 minute window. For over 30 minutes I was able to load a page, then after not using the internet for an extended period of time, it's back how it was, only being able to post this cause I just did another modem reset. I have a technician coming but they can't make it for another 2 days. If the modem's shot (they installed it a little over 6 months ago, though I know these things aren't new to begin with) then there's nothing I can do but wait for them to replace it but if it's something I can fix I'd like to know how, not sure what else to try at this point. Is there no diagnostic or utility program I could get that would better analyze what's going on with my modem?

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Hello sknois7 and welcome back to the Malwarebytes' forum.

In looking over your post above and your encounter late last year, it's not altogether clear that this system, if the same, is totally malware free.

Please read the following so that you can begin the examination and/or cleaning process:

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As we don't deal with malware removal in the
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Hi, thanks for the reply. I have an update on this issue.

I did a usual reset on my modem last night just to try to check something quick online, and ever since, inexplicably, I've now been able to browse continuously for about 12 hours. So...my modem isn't broken then, apparently. Seems like it might be back to normal.

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Hello sknois7:

That's very good news!

Although it may vary in the case of your modem, you could either go to a FAQ for your model modem for an IP address that allows access to your modem's data, or try http://192.168.100.1/ and look for a possible error log whose entries may serve to explain your trouble. YMMV

HTH :)

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