My Malwarebytes won't register

[Promoman]

I bought Malwarebytes from newegg.com a couple of weeks ago and it won't register. I've contacted tech support & clearbridge but neither has helped. Clearbridge told me to contact the retailer but that doesn't make sense the retailer doesn't have access codes. My PC is still infected since it keeps redirecting me and my program files are still empty, in addition to my desktop. Any help would be greatly appreciated. Thanks in advance.

[daledoc1]

Hello and welcome to Malwarebytes, promoman:

Sorry to hear you are having both registration and infection issues on your computer.

1) Registration: unfortunately, Cleverbridge is the only one who can help you with license ID and key issues, as no one at MBAM (or at this help forum) has access to this info. They would have sent you an email when you purchased MBAM that contained the necessary info. If you no longer have that email or the info, then you will need to contact Cleverbridge.

2) Infection: Having said all that, sometimes the malware can prevent MBAM from installing, updating or scanning properly.

Alas, we cannot work on malware detection/removal in this part of the General MBAM forum.

However, excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here. You might want to have a look at that article first, to see if you can get things running.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
  
• Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  
• Option 3 -- Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and follow the directions here, skipping any steps you are unable to complete. Just do the best you can.
  
• If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  
• Then please post a NEW topic here.
  
• When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  
• Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

• 
  o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  o You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read.

[1PW]

Hello Promoman:

The cleverbridge folks are quite correct. cleverbridge was not involved with your purchase. Many of us know that Newegg is very reputable and will replace your boxed version if you closely follow their return instructions.

Please let us know if we can assist you further.

[daledoc1]

Hello Promoman:

The cleverbridge folks are quite correct. cleverbridge was not involved with your purchase. Many of us know that Newegg is very reputable and will replace your boxed version if you closely follow their return instructions.

Please let us know if we can assist you further.

Thanks for the clarification re: Newegg and Cleverbridge.

@ promoman:

Would still suggest you proceed with expert assistance at the malware removal forum, if you need help cleaning your system.

Thanks!

daledoc1