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Some kind of trojan .. need help


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I am trying to help an employee get pc uninfected.

I could not download and run MalBytes from his computer.

I Was able to copy a setup file from my computer and move to his.. and it allowed me to load the software

but NOT run an update. First time I can it, there were a lot of infections. Several Trojans.

I deleted them all. Ran again but does not show an infections. BUT MS security will pop up an infected file screen every now and then. MB will still not allow me to update the version. And AVG errors too.

Half the Malbytes forum will not work so I am having to post this on my computer.

Can someone help me with next steps?

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  • Staff

Hi and welcome to Malwarebytes.

  • Download the file TDSSKiller.zip and extract it into a folder on the infected PC.
  • Execute the file TDSSKiller.exe by double-clicking on it.
  • Wait for the scan and disinfection process to be over.
  • When its work is over, the utility prompts for a reboot to complete the disinfection.

By default, the utility outputs runtime log into the system disk root directory (the disk where the operating system is installed, C:\ as a rule).

The log is like UtilityName.Version_Date_Time_log.txt.

for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt.

Please post that log here.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

-screen317

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  • 3 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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