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Anti-Malware Update Error

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During an attempted update today, the following error occurrred: "An error has occurred. Plesae report this error code to our suppor team. PROGRAM_ERROR_UPDATING (2,0,I/O error) The system cannot find the file specified".

I am running ver. HP computer MS Windows7 Home Premium 64bit OS.

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Hello RMELSON: :welcome:

Please perform a clean uninstall and reinstall. If you're using the PRO version, be sure to have your Product ID and Key handy.

Please do the following using Administrator privileges:

  • Download and run the latest version of mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important.
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license from the boxed version or sent via email if using the PRO version.
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Let us know if this corrects the problem you're having. :)

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