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Computer Issues after update to 1800


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When I loaded up my PC this morning, MalwareBytes told me that there was a new version available and to update. I did this and i was then told that my definitions were 9 days out of date. I updated them and then my problems started. I had multiple hangs, and fewer and fewer programs loaded in the systray each time. Eventually I got into Safe Mode and disabled Google Talk and MalwareBytes, as these two seemed to be loading when the errors occured. This still did not fix the problem and I took the drastic step of formatting my C: Drive and reinstalling Windows. Everything worked great until I reinstalled MalwareBytes 1.5.1.1800 and I got the same problems I had before the format.

I don't believe I'm infected as I run Avast! Pro, MalwareBytes Pro and Microsoft Security Essentials. As far as I can tell, my system was good until the 1.51.1.1800 update.

I have run mbam-clean and reinstalled MalwareBytes and it's still not working.

I'm running Win7 64-bit

Any help would be much appreciated.

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Hello and :welcome:

I don't believe I'm infected as I run Avast! Pro, MalwareBytes Pro and Microsoft Security Essentials.

Your problem most likely lies in the fact that you are running two antivirus programs at the same time. It is not advised to run more than one antivirus program as this will cause problems and lockups. I recommend you uninstall either Avast or Microsoft Security Essentials, its up to you, once you get rid of one of them, then enter the exceptions for it for Malwarebytes and then enable the protection for Malwarebytes this should work for you.

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Thanks FireFox for your reply.

I'll try uninstalling MSE and see what happens when I reinstall MBAM. I'm just a little confused because I remember reading somewhere (possibly the Avast! forums) that MSE, Avast! and MBAM could all be run at the same time without issue. Oh well.

I also realised I was probably a little hasty with the reformat. Should have checked the forums first XD

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Yeah the format was a bit much... if your going to stay with Avast, below are the exceptions you need to enter....

Avast!

Set Exclusions for Malwarebytes' Anti-Malware in Avast! Antivirus 6 (Free, Pro and Internet Security):


  • Open Avast! antivirus and click on REAL-TIME SHIELDS on the left
  • Click on File System Shield on the left and click on Expert Settings
  • Click the Exclusions section
  • Click on Browse next to the blank entry at the bottom of the list (this will be the only entry if no other exclusions have been set yet)
  • In the Select the areas window click on the + next to C:
  • Click the + next to Program Files Note: For 64 bit Windows versions this will be Program Files (x86)
  • Click the box next to Malwarebytes' Anti-Malware and click on OK
  • Click OK again
  • Click on Web Shield on the left and click Expert Settings
  • Click on Exclusions and check the box next to URLs to exclude:
  • Type or copy/paste the following address:
    *.mbamupdates.com
  • Click on OK
  • Click on Behavior Shield on the left and click Expert Settings
  • Click on Trusted Processes
  • Click on Browse next to the blank entry at the bottom of the list (this will be the only entry if no other exclusions have been set yet)
  • Navigate to C:Program Files\Malwarebytes' Anti-Malware and click once on mbam.exe and click Open Note: For 64 bit Windows versions this will be Program Files (x86)
  • Do the same for the following files:

    • mbamgui.exe
    • mbamservice.exe

    [*]Click on OK

    [*]Close Avast! antivirus

Set Exclusions for Avast! Antivirus Free, Pro and Internet Security in Malwarebytes' Anti-Malware:


  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click on the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on avast software and click on OK
  • Close Malwarebytes' Anti-Malware

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