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  • Staff

Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

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Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

Hi & thank you. I think I know how to update MBAM and do the scan but how do I post its log I don't kow what that means.

How do I paste the next download to my desktop? What do you mean by "post only DDS text in my reply. I'm sorry I know nothing about all this. I appreciate your help.

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  • Staff

When the MBAM scan finishes, a file pops up with a report of the scan. Copy and paste that report here.

Click the link I gave you to download DDS. When it asks where to save it, pick your Desktop. When it finishes downloading, double-click on DDS.scr on your Desktop and it will run. When it finishes, it will pop up a file called DDS.txt; copy and paste it here.

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  • 3 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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