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I usually dont get viruses because I use specific programs for example this

but i blindly downloaded a file not paying attention and its on my other laptop

but when i ran it sadly i did run the exe not on purpose though

when i ran it it disabled my keyboard (laptop) so i used a built on screen keyboard and

then it started to disabled most things so i ran a system restore it obviously did not work

and then it deleted all my virus protection programs like deleted there source file then i ran

safe mode with network and i re downloaded one of them and installed it but when i try to run it

it deletes it i really have no clue at this point i can download the forgot what it is called where you can remote view my pc and help

or any suggestions

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Hello, and Welcome to Malwarebytes

Sorry to hear your infected.... you can try and follow the steps located in THIS FAQ to see if you can remove the infection yourself, or if you prefer to have an expert help you one on one, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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I usually dont get viruses because I use specific programs for example this

but i blindly downloaded a file not paying attention and its on my other laptop

but when i ran it sadly i did run the exe not on purpose though

when i ran it it disabled my keyboard (laptop) so i used a built on screen keyboard and

then it started to disabled most things so i ran a system restore it obviously did not work

and then it deleted all my virus protection programs like deleted there source file then i ran

safe mode with network and i re downloaded one of them and installed it but when i try to run it

it deletes it i really have no clue at this point i can download team view

disabled task manager also

also when i re download a virus protection program and install it when i go to scan it deletes the whole program

I can download programs when in in safe mode but when i try to scan they get deleted

or any suggestions

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Hello Taco55, and welcome to Malwarebytes.org

Sorry to hear that you are infected.

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything.

Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank you very much.

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