taco55 Posted July 12, 2011 ID:453006 Share Posted July 12, 2011 I usually dont get viruses because I use specific programs for example thisbut i blindly downloaded a file not paying attention and its on my other laptopbut when i ran it sadly i did run the exe not on purpose thoughwhen i ran it it disabled my keyboard (laptop) so i used a built on screen keyboard andthen it started to disabled most things so i ran a system restore it obviously did not workand then it deleted all my virus protection programs like deleted there source file then i ransafe mode with network and i re downloaded one of them and installed it but when i try to run itit deletes it i really have no clue at this point i can download the forgot what it is called where you can remote view my pc and helpor any suggestions Link to post Share on other sites More sharing options...
taco55 Posted July 12, 2011 Author ID:453007 Share Posted July 12, 2011 also when i re download a virus protection program and install it when i go to scan it deletes the whole program Link to post Share on other sites More sharing options...
Firefox Posted July 12, 2011 ID:453023 Share Posted July 12, 2011 Hello, and Welcome to MalwarebytesSorry to hear your infected.... you can try and follow the steps located in THIS FAQ to see if you can remove the infection yourself, or if you prefer to have an expert help you one on one, here are the steps needed to get your computer cleaned....Please read the following so that you can begin the cleaning process:You have 3 Options that you can choose from as listed below:Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via emailOption 3 —— Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.One of the expert helpers there will give you one-on-one assistance when one becomes available.Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.OrYou may send a Private Message to a Moderator asking for assistance.OPTION 2Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.OPTION 3If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as it is possible.PS: Please use the "ADDREPLY" button instead of other ones when you start replying. Link to post Share on other sites More sharing options...
taco55 Posted July 12, 2011 Author ID:453026 Share Posted July 12, 2011 I usually dont get viruses because I use specific programs for example thisbut i blindly downloaded a file not paying attention and its on my other laptopbut when i ran it sadly i did run the exe not on purpose thoughwhen i ran it it disabled my keyboard (laptop) so i used a built on screen keyboard andthen it started to disabled most things so i ran a system restore it obviously did not workand then it deleted all my virus protection programs like deleted there source file then i ransafe mode with network and i re downloaded one of them and installed it but when i try to run itit deletes it i really have no clue at this point i can download team view disabled task manager alsoalso when i re download a virus protection program and install it when i go to scan it deletes the whole programI can download programs when in in safe mode but when i try to scan they get deleted or any suggestionsReply With Quote Link to post Share on other sites More sharing options...
Mainard Posted July 12, 2011 ID:453027 Share Posted July 12, 2011 Hello Taco55, and welcome to Malwarebytes.orgSorry to hear that you are infected.As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything. Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.orgThank you very much. Link to post Share on other sites More sharing options...
Firefox Posted July 12, 2011 ID:453040 Share Posted July 12, 2011 Mods, this person already started a topic HERE Also can they be merged? Link to post Share on other sites More sharing options...
exile360 Posted July 12, 2011 ID:453044 Share Posted July 12, 2011 Merged Link to post Share on other sites More sharing options...
Firefox Posted July 12, 2011 ID:453047 Share Posted July 12, 2011 Thanks Exile... Link to post Share on other sites More sharing options...
sho-dan Posted July 12, 2011 ID:453065 Share Posted July 12, 2011 Hello exileWhile all this merging is happening, could you remove my reply to taco55s post Here did'nt realized it was in the Malware Removal forum. Link to post Share on other sites More sharing options...
exile360 Posted July 12, 2011 ID:453066 Share Posted July 12, 2011 Done Link to post Share on other sites More sharing options...
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