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I am locked out and think I am infected


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I am locked out of my HP Laptop. When I login the password hint pops up. I can go into safe mode and change the password but when I restart and login it does not recognize my new password. t does the same thing. I created a user with no password and rebooted and clicked on the icon and it does nothing. I cannot run Malwarebytes in safe mode. I tried to uninstall Malwarebytes from safe mode and it said it already was? I go to the program folder and everything is there. I then uninstalled it from that folder but it had errors. I then downloaded it saved it to my desktop and when it is installing I get an error. I followed the directions for an infection but to no avail?

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Hi slider11111, welcome to Malwarebytes.

Sorry to hear you're infected. Please, read this topic and then start a new topic in this area and an expert will assist you in cleaning your computer as soon as possible.

Thanks.

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