Jump to content

Windows Malfunction, How Diagnose?


Recommended Posts

This happens regularly on my Dell Inspiron 1720, Windows Explorer starts running poorly and then starts to freeze. Then other programs slowly start to malfunction. Now, my computer freezes once it is on for ten seconds if not in safe mode, doesn't have connection to the internet in safe mode, and freezes when I defrag or virus scan, with either Hitman Demo or Malwarebytes Pro.

Specs

-Dell Insprion 1720 Revision 6 or 7

-Windows Vista Home Premium

-Malwarebytes

-Vuze

-Firefox

This happens to every hard drive after a few years, I've had two and restored three times. I was also under Norton for the previous 2 years, and the exact same thing happened. No viruses were identified other than a trojan that we deleted, and some spyware.

What do you think is wrong?

CI fix it within my dysfunctional computer?

If not, should I take it to a specialist?

Why doest this keep recurring?

Thanks,

Ken

Link to post
Share on other sites

:welcome:

Sounds like there's some malware still present.

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.