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Windows Malfunction, How Diagnose?

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This happens regularly on my Dell Inspiron 1720, Windows Explorer starts running poorly and then starts to freeze. Then other programs slowly start to malfunction. Now, my computer freezes once it is on for ten seconds if not in safe mode, doesn't have connection to the internet in safe mode, and freezes when I defrag or virus scan, with either Hitman Demo or Malwarebytes Pro.


-Dell Insprion 1720 Revision 6 or 7

-Windows Vista Home Premium




This happens to every hard drive after a few years, I've had two and restored three times. I was also under Norton for the previous 2 years, and the exact same thing happened. No viruses were identified other than a trojan that we deleted, and some spyware.

What do you think is wrong?

CI fix it within my dysfunctional computer?

If not, should I take it to a specialist?

Why doest this keep recurring?



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Sounds like there's some malware still present.

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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