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Weird error & malwarebytes won't run at all (sorry, wall of text)


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I've looked at some threads here, and nothing really addressed the issues I'm having. So I'll start at the beginning :)

I'm running windows 7 & the free version of Avast and have never had a problem that avast couldn't fix.

First I got errors for programs (running in normal mode) saying that the program couldn't start because NSI.dll was missing and to try reinstalling to fix the error. This happened to google chrome and Avast.

So... I thought something had gotten onto the computer, so I put it into safe mode to run Avast... Avast won't start/run because that error message is popping up. /: I know Avast should run in safe mode.

I do some careful googling of the error message and saw to try malwarebytes. The IT guy my dad works with also agreed & was nice enough to send Malwarebytes on a disk for me to instal.

So I put the computer in safe mode with networking (so malwarebytes can update) annnnddd... nothing.

It appears to instal, all the typical installation questions. I click finish and to update & launch malwarebytes.

Then this window for malwarebytes shows up saying the datebase is 197 days or so out of date, do I want to update? Yes. Then another window pops up saying "Run time error "53" File not found: mbabnet

Ok. I close that, and then try running malwarebytes again, this time choosing not to try updating, and choose a scan (I did this twice, once full scan and once quick scan with the same results) and choose the drives to scan, click scan, and same error 53 message pops up.

-__-

Then I find a link to here, and think, ok, maybe this is it. So I put the mbam clean on a disk (I can't access the internet at all from the infected computer, it's not the internet, I can see that part is working fine, it's programs) and run that, then I downloaded malwarebytes again onto a disk (from CNET.com's download page, I couldn't figure out how to DL it from the forum topic directly ^_^") and tried installing it again. Same story. Error 53

Then I read one of the FAQs here about manually updating the database, and thought maybe if I did that, it would run.

So I put that on a disk, and replaced the database (one that was installed with the new one I found here, part 4.

Nothing. Again.

I'm at a total loss about what to do here, please help me out. Step by step instructions will be much appreciated, I never, ever wanted to have to go and edit the registry of a computer. :blink:

Thanks!

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Hello, and welcome to Malwarebytes, Raeyi:

It sounds from what you describe that you are most likely infected.

Alas, we cannot review work on malware detection/removal in this part of the General MBAM forum.

Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the a8JTu.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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Hello, and Welcome to Malwarebytes

Sorry to hear your infected.... you can try and follow the steps located in THIS FAQ to see if you can remove the infection yourself, or if you prefer to have an expert help you one on one, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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