montego Posted July 5, 2011 ID:449616 Share Posted July 5, 2011 Hi GuysLabtop has Trogen in it. It will not let me open exe file extensons. downloaded Malwarebites but cant open it even in safe mode.any ideas before I wipe the hard drive.Cheersmontego Link to post Share on other sites More sharing options...
aliB Posted July 5, 2011 ID:449658 Share Posted July 5, 2011 hi Before we begin, I would like to make a few things clear so that we can fix your problem as efficiently as possible:Be sure to follow all my instructions carefully! If there is anything you don''t understand, don't hesitate to ask.Please do not do anything or perform other steps unless I have asked you to do so.Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.Step 1Please download Rogue Kill from hereDouble-click on rkill.com to run it. You may need to run this program a few times to stop the malware process running. The malware will probably complain about being stopped but please ignore this. Do not reboot your computer after running rkill as the malware programs will start again. Step 2Please download OTH.scr to your desktopPlease download OTL to your DesktopPlease download the attached Scan.txt to your destopDouble click the OTH file and select Kill All Processes, your desktop will go blankThen select Start OTL OTL will now rundouble-click on the Custom Scans box and a message box will popup asking if you want to load a custom scan from a fileSelect Scan.txt that you downloadedClick the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Scan.txt Link to post Share on other sites More sharing options...
Staff screen317 Posted July 11, 2011 Staff ID:452106 Share Posted July 11, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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