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Reinstallment of malwarebytes

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Hi, clarke51.

Welcome to MBAM.

Your license ID and key would have been sent to you in an email from the reseller, Cleverbridge.

Hopefully, you have a copy of that email with the info?

If not, then you may contact them here in order to get assitance: https://www.cleverbridge.com/342/?scope=cuseco

You may also send an email to support@malwarebytes.org; however, it would probably be more efficient to contact Cleverbridge directly.

Also, please note: MBAM consumer licenses are for a lifetime of use, but only one 1 single computer at a time.

However, there are discounts for multiple licenses, if you need them.

((If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do, in order to ensure that you receive prompt assistance.))

The proper procedures, including the download links for both the MBAM program and the uninstaller, if you need it, are here:

MBAM Clean Re-installation Instructions: (NOTE: If you do not already have MBAM on your computer, start with Step 2.)

NOTE: You need to be logged in as an administrator.

1. Download and run mbam-clean.exe from here.

Note:It will ask to restart your computer; please allow it to do so -- very important!

2. After the computer restarts, temporarily disable your Anti-Virus (AV) and install the latest version of Malwarebytes' Anti-Malware from here. (Note: Ignore any promos or ads for other software/products at the mirror sites; and there is no fee to download MBAM Free.)

Note: You will need to reactivate the program using the license you were sent via email, if you are using the PRO version.

3. Launch MBAM (and set the Protection and Registration, if you are using the PRO version).

4. Go to the UPDATE tab, if not done during installation, and check for updates.

5. Restart the computer again (and, if you are using the PRO version, verify that the MBAM icon is in the system tray).

6. Set up any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications. You may use the guides posted in the FAQs here, or ask and we'll explain how to do it. (Specific steps depend on the AntiVirus software vendor & version, and on your computer's OS).

7. Restart your Anti-Virus/Internet-Security applications.

8. Add the program folder(s) for your AV and FW to MBAM's "Ignore List".(Let us know if you need help with this.)

9. Set up your scheduled updates & scheduled scans (this only applies to the PRO version). Scheduler help is available here.

10. Run an MBAM Quick Scan.

Hope this helps!


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