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Problem with Computer Startup


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I am having problems with my computer. Not sure if it is a virus. The problem is that when it goes into "sleep" mode it will lock up and not start back up. I have to shut it down manually by pressing the off button on the computer. Then when it goes to start up the machine just sits there on the screen that says "microsoft" and it won't take me to the login page. I have to manually turn it off and on several times before it lets me in to the computer. Can anyone help with this?

Thanks!

Ellany

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Hello Ellany,

Would you please post information about your computer brand, OS, etc?

If it is a Dell laptop from a few years back i know that they had issues with waking from sleep mode. Some were fixed with a BIOS revision.

Edited to add.

I noted that you had posted in malware removal hijack this logs forum. If this problem arose after these issues you may have to return to that forum or ask that the thread be reopened if it is closed.

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Is this the same computer that was recently infected?

http://forums.malwarebytes.org/index.php?showtopic=87426&st=0

If so, are you still running Vista SP1?

Vista SP1 is officially dead as of next week: http://blogs.technet.com/b/askds/archive/2011/05/18/vista-sp1-end-of-support-reminder.aspx

I had lots of sleep/power management issues with my Vista DESKTOP, even AFTER SP2, but they did seem more stable with SP2.

(Much of it related to that highly problematic "ready boot" junk...)

If you haven't done so, you might wish to seriously consider installing SP2, for both security and stability.

Just a thought (in addition to goldhound's excellent suggestion about updating the BIOS),

daledoc1

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Hi!

I have a Dell desktop inspiron 530 with windows vista. this problem did not arise after the issues with malware removal, it was doing it before I had the malware removal except now it is more consistent. It had stopped for a while, then the issue started up again, this time it is more prevalent and happens more often and it takes longer to get the computer up and running.

Hello Ellany,

Would you please post information about your computer brand, OS, etc?

If it is a Dell laptop from a few years back i know that they had issues with waking from sleep mode. Some were fixed with a BIOS revision.

Edited to add.

I noted that you had posted in malware removal hijack this logs forum. If this problem arose after these issues you may have to return to that forum or ask that the thread be reopened if it is closed.

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Hi!

I did update my computer to SP2 as suggested by the person who helped me with malware removal. I haven't updated my BIOS, don't know how...thanks for your feedback & suggestions.

Is this the same computer that was recently infected?

http://forums.malwarebytes.org/index.php?showtopic=87426&st=0

If so, are you still running Vista SP1?

Vista SP1 is officially dead as of next week: http://blogs.technet.com/b/askds/archive/2011/05/18/vista-sp1-end-of-support-reminder.aspx

I had lots of sleep/power management issues with my Vista DESKTOP, even AFTER SP2, but they did seem more stable with SP2.

(Much of it related to that highly problematic "ready boot" junk...)

If you haven't done so, you might wish to seriously consider installing SP2, for both security and stability.

Just a thought (in addition to goldhound's excellent suggestion about updating the BIOS),

daledoc1

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To update (aka "flash") your BIOS,

Go to this page:

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs

Enter your computer's service tag or express service code where they request it.

It will pull up a list of all the available drivers and software for that computer.

Look for the BIOS in the list.

Check for the version and date of the BIOS Dell is offering and compare it to the version you have on your computer.

Here's how to check your BIO version:

http://www.ehow.com/how_4915232_bios-version-vista.html

Then, just follow the instructions. (I am having trouble getting their pages to load at the moment, but if you go to www.sevenforums.com, and search "BIOS update" you will find a stepwise tutorial (Vista and 7 are essentially the same, so the instructions are identical).

NOTE:

It is important that the computer NOT lose power during the update process & it is best not to touch keyboard or mouse when it is working.

Having said all that,...

Given that you are having ongoing issues with power management, it might be best to wait on this until someone more expert (than I) can advise as to how to proceed.

It may be that additional hardware or software troubleshooting might be needed first.

HTH, and let's see what the experts suggest, :)

daledoc1

PS: Please use the a8JTu.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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Hi, zeropoint:

Glad the BIOS update went OK.

Now it's safe to tell you that, when it goes OK (as it USUALLY does), it's great.

But when it doesn't, you usually need a new motherboard (IOW, your computer is toast!).

This is like telling your mother AFTER THE FACT that you just bungie-jumped from the Eiffel Tower.... :lol:

In addition to supernovasky's suggestion, I would strongly urge you to make sure all of your data (files, folders, documents, videos, photos, etc) are backed up somehow and somewhere, either to a USB external hard drive, onto media (such as CDs or DVDs) or to an online service (Carbonite, Mozy, etc).

IF your hard drive is failing, it could crump out at any point and it will be VERY hard to recover your files, without a lot of expensive, time consuming work (if they can be recovered at all).

Let us know how it goes!

daledoc1

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Hello....

Being that this is a Dell Computer, during your start-up, and before it starts to load windows, Hit the F12 Key and when the menu comes up, you will be presented with several options. On some dells, it will let you do just a hard drive diagnostics. If you have that option choose that one. Let us know if it passes. Also another option is Run Diagnostics. This one will load a GUI with some options. Choose Express test and let it test your system. Let us know if any fail.

Here is a though for you, if you really don't like the sleep option and the hibernation feature since it is giving you problems, you could always just disable it in the control panel under power options. I always do this cause sometimes theses Dells just don't like to wake back up.

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@daledoc1 - thanks for the advice! Yes, i've got all my files backed up via carbonite...my hard drive crashed once before and i learned my lesson.

@firefox - great suggestions...i've already changed the power settings.

Thank you guys for all your help!

Ellany

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Excellent!

Yes, the power management stuff with Vista/7 can be a bit confusing (sleep, hybrid sleep, hibernate, selective USB suspend, allow this device to wake the computer, etc etc).

Probably the best tutorial on the subject is here: http://www.sevenforums.com/tutorials/778-power-plan-settings-change.html?ltr=P

Let us know if you need further assistance!

Cheers,

daledoc1

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