zeropoint Posted July 2, 2011 ID:448408 Share Posted July 2, 2011 I am having problems with my computer. Not sure if it is a virus. The problem is that when it goes into "sleep" mode it will lock up and not start back up. I have to shut it down manually by pressing the off button on the computer. Then when it goes to start up the machine just sits there on the screen that says "microsoft" and it won't take me to the login page. I have to manually turn it off and on several times before it lets me in to the computer. Can anyone help with this?Thanks!Ellany Link to post Share on other sites More sharing options...
goldhound Posted July 2, 2011 ID:448414 Share Posted July 2, 2011 Hello Ellany,Would you please post information about your computer brand, OS, etc?If it is a Dell laptop from a few years back i know that they had issues with waking from sleep mode. Some were fixed with a BIOS revision.Edited to add.I noted that you had posted in malware removal hijack this logs forum. If this problem arose after these issues you may have to return to that forum or ask that the thread be reopened if it is closed. Link to post Share on other sites More sharing options...
daledoc1 Posted July 2, 2011 ID:448417 Share Posted July 2, 2011 Is this the same computer that was recently infected?http://forums.malwarebytes.org/index.php?showtopic=87426&st=0If so, are you still running Vista SP1?Vista SP1 is officially dead as of next week: http://blogs.technet.com/b/askds/archive/2011/05/18/vista-sp1-end-of-support-reminder.aspxI had lots of sleep/power management issues with my Vista DESKTOP, even AFTER SP2, but they did seem more stable with SP2.(Much of it related to that highly problematic "ready boot" junk...)If you haven't done so, you might wish to seriously consider installing SP2, for both security and stability.Just a thought (in addition to goldhound's excellent suggestion about updating the BIOS),daledoc1 Link to post Share on other sites More sharing options...
zeropoint Posted July 2, 2011 Author ID:448421 Share Posted July 2, 2011 Hi!I have a Dell desktop inspiron 530 with windows vista. this problem did not arise after the issues with malware removal, it was doing it before I had the malware removal except now it is more consistent. It had stopped for a while, then the issue started up again, this time it is more prevalent and happens more often and it takes longer to get the computer up and running.Hello Ellany,Would you please post information about your computer brand, OS, etc?If it is a Dell laptop from a few years back i know that they had issues with waking from sleep mode. Some were fixed with a BIOS revision.Edited to add.I noted that you had posted in malware removal hijack this logs forum. If this problem arose after these issues you may have to return to that forum or ask that the thread be reopened if it is closed. Link to post Share on other sites More sharing options...
zeropoint Posted July 2, 2011 Author ID:448428 Share Posted July 2, 2011 Hi!I did update my computer to SP2 as suggested by the person who helped me with malware removal. I haven't updated my BIOS, don't know how...thanks for your feedback & suggestions.Is this the same computer that was recently infected?http://forums.malwarebytes.org/index.php?showtopic=87426&st=0If so, are you still running Vista SP1?Vista SP1 is officially dead as of next week: http://blogs.technet.com/b/askds/archive/2011/05/18/vista-sp1-end-of-support-reminder.aspxI had lots of sleep/power management issues with my Vista DESKTOP, even AFTER SP2, but they did seem more stable with SP2.(Much of it related to that highly problematic "ready boot" junk...)If you haven't done so, you might wish to seriously consider installing SP2, for both security and stability.Just a thought (in addition to goldhound's excellent suggestion about updating the BIOS),daledoc1 Link to post Share on other sites More sharing options...
daledoc1 Posted July 2, 2011 ID:448435 Share Posted July 2, 2011 To update (aka "flash") your BIOS, Go to this page:http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhsEnter your computer's service tag or express service code where they request it.It will pull up a list of all the available drivers and software for that computer.Look for the BIOS in the list.Check for the version and date of the BIOS Dell is offering and compare it to the version you have on your computer.Here's how to check your BIO version:http://www.ehow.com/how_4915232_bios-version-vista.htmlThen, just follow the instructions. (I am having trouble getting their pages to load at the moment, but if you go to www.sevenforums.com, and search "BIOS update" you will find a stepwise tutorial (Vista and 7 are essentially the same, so the instructions are identical).NOTE:It is important that the computer NOT lose power during the update process & it is best not to touch keyboard or mouse when it is working.Having said all that,...Given that you are having ongoing issues with power management, it might be best to wait on this until someone more expert (than I) can advise as to how to proceed.It may be that additional hardware or software troubleshooting might be needed first.HTH, and let's see what the experts suggest, daledoc1PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read. Link to post Share on other sites More sharing options...
zeropoint Posted July 2, 2011 Author ID:448438 Share Posted July 2, 2011 Ok, thank you so much for your response and your help. I'll wait and see if anyone else has any additional info to share before I start following these steps. Link to post Share on other sites More sharing options...
Supernovasky Posted July 2, 2011 ID:448460 Share Posted July 2, 2011 This definitely sounds like either a BIOS issue or a hardware issue... my computer used to do something similar (its an Asus) and updating the BIOS cured it. If that doesn't fix it I would check to see if your hard drive is possibly going bad. Link to post Share on other sites More sharing options...
zeropoint Posted July 2, 2011 Author ID:448461 Share Posted July 2, 2011 Ok...I updated the BIOS and will see how it goes. How would I check to see if it is a hardware issue? Is there a diagnostic program I can run that can tell me if that is the issue?Thanks! Link to post Share on other sites More sharing options...
Supernovasky Posted July 2, 2011 ID:448464 Share Posted July 2, 2011 I would try this first from Dell's support page here It is their diagnostic tool. Click the link under the words 'Hard Drive' and follow the instructions under that link. Link to post Share on other sites More sharing options...
zeropoint Posted July 2, 2011 Author ID:448471 Share Posted July 2, 2011 I'll try it, thank you! Link to post Share on other sites More sharing options...
daledoc1 Posted July 2, 2011 ID:448486 Share Posted July 2, 2011 Hi, zeropoint:Glad the BIOS update went OK.Now it's safe to tell you that, when it goes OK (as it USUALLY does), it's great.But when it doesn't, you usually need a new motherboard (IOW, your computer is toast!).This is like telling your mother AFTER THE FACT that you just bungie-jumped from the Eiffel Tower.... In addition to supernovasky's suggestion, I would strongly urge you to make sure all of your data (files, folders, documents, videos, photos, etc) are backed up somehow and somewhere, either to a USB external hard drive, onto media (such as CDs or DVDs) or to an online service (Carbonite, Mozy, etc).IF your hard drive is failing, it could crump out at any point and it will be VERY hard to recover your files, without a lot of expensive, time consuming work (if they can be recovered at all).Let us know how it goes!daledoc1 Link to post Share on other sites More sharing options...
Firefox Posted July 2, 2011 ID:448499 Share Posted July 2, 2011 Hello....Being that this is a Dell Computer, during your start-up, and before it starts to load windows, Hit the F12 Key and when the menu comes up, you will be presented with several options. On some dells, it will let you do just a hard drive diagnostics. If you have that option choose that one. Let us know if it passes. Also another option is Run Diagnostics. This one will load a GUI with some options. Choose Express test and let it test your system. Let us know if any fail.Here is a though for you, if you really don't like the sleep option and the hibernation feature since it is giving you problems, you could always just disable it in the control panel under power options. I always do this cause sometimes theses Dells just don't like to wake back up. Link to post Share on other sites More sharing options...
zeropoint Posted July 2, 2011 Author ID:448521 Share Posted July 2, 2011 @daledoc1 - thanks for the advice! Yes, i've got all my files backed up via carbonite...my hard drive crashed once before and i learned my lesson.@firefox - great suggestions...i've already changed the power settings.Thank you guys for all your help!Ellany Link to post Share on other sites More sharing options...
Firefox Posted July 2, 2011 ID:448524 Share Posted July 2, 2011 Your quite welcome, and should you need more assistance, don't hesitate to ask.... Link to post Share on other sites More sharing options...
daledoc1 Posted July 3, 2011 ID:448553 Share Posted July 3, 2011 Excellent!Yes, the power management stuff with Vista/7 can be a bit confusing (sleep, hybrid sleep, hibernate, selective USB suspend, allow this device to wake the computer, etc etc).Probably the best tutorial on the subject is here: http://www.sevenforums.com/tutorials/778-power-plan-settings-change.html?ltr=PLet us know if you need further assistance!Cheers,daledoc1 Link to post Share on other sites More sharing options...
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