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Search Redirection - MB or AVG will not update


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Okay, what are we talking about b/c I just meant the System Recovery Options page lol. Are you talking about using the reinstallation disk?

On the recovery options, there's several different options that I don't really know about: System Image Recovery, Dell Factory Image Restore (I think maybe I can use that one instead of the reinstallation disk??) idk.

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It appears that we're out of options I'm afraid. :(

Can you do a Dell Factory Image Restore (Factory Reset)? This will reset your computer back to out-of-the-box settings, and unfortunately, you'll lose all of your data.

Let me know what you plan to do.

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It's all good! You've tried your best and I'm VERY grateful for that! Now, if you can talk me through this, I'd appreciate it. It's NOT a BIG deal with his computer, really, b/c I've got backups of all of his data on my computer, so it's not really that bad.

Okay, now for the "deed" ... is Dell Factory Image Restore the best way to go? or should I use the Reinstall CD? AND, when do I do the MBR Restore? After or before?

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For instructions on returning your computer to factory settings, see this link on Dell's website: http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_336966&isLegacy=true#Issue2

(They can explain it much better than I can)

Okay, now for the "deed" ... is Dell Factory Image Restore the best way to go? or should I use the Reinstall CD? AND, when do I do the MBR Restore? After or before?

Yes, Dell (and HP similarly) have a built-in Factory Reset setting. Let's hold off on anything to do with the MBR for now. Everything you need is in the link above :)

After you've returned it to Factory settings, let me know, and we'll run a scan to make sure things are clean before moving on ;)

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No worries. :)

I do apologize for the inconvenience- I wish it didn't end up like this. :(

If you need any assistance during the Factory reset, don't hesitate to ask.

Kind regards,

-DFB

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This is bad!!! I did the reset just fine. Then, it said to click finish (or something) and it would reboot into factory settings, this stupid black window came back up that says Windows Error Recovery!!!! It's asking me to run Startup Repair or Start Windows Normally!!! OMG!

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Another thing I'm concerned about, on the envelope it says that the product key code may be needed. The disk that I'm using came with MY computer. My son's computer has that recovery partition on it that's supposed to work (but didn't) so his didn't come with a disk. I don't see a product key code on the bottom of his laptop but there's one on mine. Can I use that number if they ask for it? It's the very same Windows 7 Home Edition.

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The recovery disk was what I used the first time I tried it ... well, the computer called it a repair disc. It's what didn't work. I kind of figured maybe it was b/c the computer was already infected when I made it. I do have an older set of recovery disks that I made for my desktop. They're Windows Vista which is what we had on our old computers.

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