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MBAM update (1.51.0.1200) won't run


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I updated MBAM from 1.4.6 to 1.51.0.1200 and now it won't run -- details below:

I downloaded and installed Able RAWer RAW Image Editor:

http://webmessengertutorials.com/able-rawer-free-raw-image-editor_22435.html

When I ran it, ZoneAlarm warned me that an executable named 0.87181453043776.exe

... was trying to access the trusted zone and internet to contact:

http://92.38.233.191

... I denied it access.

I found the executable in my Local Settings/Temp directory and ran MalWareBytes on the file (0.87181453043776.exe) and -- I believe -- it identified it as a Trojan.Dropper.

I then deleted the file.

(I also ran TDSSKiller.exe and it might be that application that provided the Trojan.Dropper identification.)

TDSKiller identified windows/system32/drivers/sptd.sys as a potential threat because it was locked. I have Daemon Tools Lite installed -- so I uninstalled it and removed the registry keys that were locked.

** sptd.sys is removed from my system -- could that be the problem?

I downloaded the update to MalWareBytes (1.51.0.1200.) (I was running version 1.46) -- and now MalWareBytes will not run at all.

** I still have the logs from when I ran MBAM last June it they would help.

I looked on-line for this problem and found several solutions -- beginning with renaming the setup file and the application file to fool apps that might be inhibiting it, including installing to a different directory -- no change, still won't run.

I followed the solution posted at: http://spywarehammer.com/simplemachinesforum/index.php?topic=10307.0

- run TFC.exe (temp file cleaner)

- reboot

- run Rkill.scr

- run MBAM ... still won't run.

I read a thread on this forum ( http://forums.malwarebytes.org/index.php?showtopic=87029 ) recommending running MBAM-clean, disabling my anti-virus/firewall, install a fresh download of MBAM and run it. I followed those instructions -- still won't run.

System information:

XP-Pro v. 5.1.2600, SP-3 Build 2600

Board: Intel Corporation D865PERL AAC26719-209

Bus Clock: 200 MHz

BIOS: Intel Corp. RL86510A.86A.0085.P19.0406281350 06/28/2004

2.80 GHz Intel P-4

8 KB primary memory cache

512 KB secondary memory cache

Hyper-threaded (2 total)

2 GB RAM

640.14 Gigabytes Usable Hard Drive Capacity

313.07 Gigabytes Hard Drive Free Space

AntiVirus -- ZoneAlarm Extreme Security Antivirus Version 9.3.037.000

Any suggestions very much appreciated.

thanks,

Tom

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Hello, and welcome to Malwarebytes, tcloud:

Sorry to hear that your computer may be infected.

Alas, we cannot review scan logs or work on malware detection/removal in this part of the General MBAM forum.

There is some helpful self-help troubleshooting info for getting MBAM to run on an infected machine here.

And there are specific self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus overlook your post.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient, someone will assist you as soon as it is possible.

Hope this helps,

daledoc1

PS: Please use the a8JTu.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

PPS For safety's sake, please don't post potentially malicious links here at the forum. I will ask a moderator to remove those live links, just in case. ;)

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