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Malware removed but cannot see hard drive files


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After allowing Malwarebytes to removed infected files, computer boots to desktop but unable to see files on hard drive and only program available in "Programs" is Malwarebytes all others are no longer shown. Attached are files resulting from running suggested Defogger, DDS and GMER.mbam-log-2011-07-01 (07-01-19).txt

After allowing Malwarebytes to removed infected files, computer boots to desktop but unable to see files on hard drive and only program available in "Programs" is Malwarebytes all others are no longer shown. Attached are files resulting from running suggested Defogger, DDS and GMER.mbam-log-2011-07-01 (07-01-19).txt

I have now enabled hidden files and folders and have documents, photos, etc back. Still no programs shown but they are accessible by browsing to Program Files folder on C:

ark.txt

attach.txt

dds.txt

mbam-log-2011-06-29 (20-14-33).txt

mbam-log-2011-06-29 (22-44-10).txt

mbam-log-2011-06-29 (22-45-10).txt

mbam-log-2011-06-30 (12-27-23).txt

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Hi and welcome to Malwarebytes.

In the future, please post all logs directly into your reply instead of attaching them. With that said, please update MBAM, run a Quick Scan, and post its log.

Next, run DDS again and post DDS.txt in your reply.

I have returned the computer to its owner so not possible to resubmit various files although I am not sure they would change any no matter how many times I run DDS and other stuff. I will try the forum again if necessary but not impressed with this attempt at getting help. Maybe instructions for submitting topics could be clearer or more easily found.I thought I did what was asked. Thanks.

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  • 4 weeks later...
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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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