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Guest name cool
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Guest name cool

Today when I was updating the program, suddenly ', the update process stopped at 100% and shows a message saying that there is an error.

And when I try to restart the system shows a message stating that the program not respond, causing another problem with another error message. '!

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Hello name cool:

Until Mainard returns with his expert assistance, please do try the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Hopefully a clean install will correct your trouble.

However IF after doing the above, you still have the same trouble, please do the following:


  • Download DDS by sUBs and save it to your desktop from
or
or
.

Disable any script blocker, and then double click dds.scr to run the tool.

When done, DDS will open two (2) logs:

  • DDS.txt

  • Attach.txt

Save both reports to your desktop, then:

Please download OTL to your Desktop:

To Use OTL:

  • Get OTL From
HERE
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change the following settings
Change Drivers to All
Change Standard Registry to All
Under File Scans, change File age to 30
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.txt and Extras.txt (first run only). These are saved in the same location as OTL.
Please attach ALL 4 files in your next reply and then await Mainard's reply.

Thank you. :)

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