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Windows 7 64-bit and MBAM 1.51


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My company recently upgraded my pc to Win 7 64-bit. My old MBAM wouldn't work so I did a clean install (free version) but 1.51 won't run either. I am getting the following error:

Run-time error 339

Component ‘vbalsgrid6.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid.

Never had a problem with MBAM prior version on Win XP (32-bit or 64 bit). Can anyone help please? Thanks in advance.

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Greetings,

Please do the following, it should correct the issue:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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OK, you might need your corp admin to do so. Since you are a corporate user, please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance (or if you have IT staff that handle it, have them do so on your behalf).

Thank you :)

I'm actually not a corporate user yet, I'm waiting for a purchase approval. I use MBAM at home on my XP pc and it works fine. It used to work fine on my work pc until the Win 7 upgrade.

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Are you running as an administrative user in Windows 7? That may also be the issue. MBAM won't be able to register its DLL's etc. if you aren't, of course it could just be the AV interfering as well, so exclusions may need to be set for MBAM and it's processes and files (something your admin/IT staff may need to do).

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