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Potential windows update virus?


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Hello, :)

I am posting because I am having issues with my laptop being extremely slow, just in the past couple of months or so. It started with a firefox update that never worked. I can't remember if something interrupted it but after that firefox no longer worked. Instead of installing I just stopped using it. But today I did install it.

In the past month, IE starting becoming very slow, and I started noticing that windows update kept requesting to update and I would try to but they wouldn't go through and even if it is successful it keep asking me to install 2 important updates. I did an internet search today to trouble shoot it, and it took me to some "fake windows update" and other windows update virus information. It mentioned being spread through firefox, which made me think back to that bad update that never worked.

I have a newer hp pavillion laptop, about 4 yrs old. I use cable wireless internet, and I have norton 360 antivirus subscription.... I ran the full antivirus scan and nothing but a low risk cookie showed up. I didn't want to install hijack this or anything else until I am sure something won't be affected as I am having major issues when I try to download a program... being that it either slows down or doesn't install. I did what I could do as far as basic cleaning up files and defragmeting.

Thank you for your time.

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Hello, and welcome to Malwarebytes, f8hopelove:

Sorry to hear that your computer may be infected.

Alas, we cannot review scan logs or work on malware detection/removal in this part of the General MBAM forum.

There is some helpful self-help troubleshooting info for getting MBAM to run on an infected machine here.

And there are specific self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus overlook your post.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient, someone will assist you as soon as it is possible.

Hope this helps!

daledoc1

PS: Please use the a8JTu.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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I'm sorry, I meant uninstall for the firefox.... That I uninstalled it today.

Hi, f8hopelove:

I'm not sure I understand what you are asking. :(

This particular sub-forum is for discussion of general issues with installing and/or running the MBAM program.

  1. If you think your computer may be infected or would like assistance to help detect/clean a possible infection, then please follow my advice in my earlier post. (This is what I would recommend you start with....)
  2. If you are having computer slow-down issues that you think are NOT related to a possible infection, then please have a look here and start a new thread in the general PC Help forum here
  3. If you need specific help with the Firefox browser that is unrelated to either malware or other, general PC problems, then you might wish to check out the excellent Firefox user forum here.

Under the circumstances, where the nature of the underlying problem is unclear, then the safest bet would be to start with some expert help checking and cleaning your system, as I suggested earlier. :)

Thanks!

daledoc1

PS Firefox is not the infection, and uninstalling it will not cure the computer of an infection -- it is just a browser. It sounds as if you may have picked up an infection by accidentally navigating to a bad website with malware content. So, checking for infection is the best place to start!

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