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ERROR UPDATING !


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Hello and welcome, superdan80:

There are many reasons why MBAM cannot update.

Please provide a bit more info, so that we can better advise how to proceed.

  • What is your Operating System (XP, Vista, or Win7)?
  • Is your OS 32-bit or 64-bit?
  • What is your OS Service Pack?
  • What version (if any) of MBAM are you running (current is 1.51.0.1200)?
  • What MBAM database version do you have now (current is 6966)?
  • What brand and version of antivirus, antimalware, and firewall software do you have?
  • Do you use a router to connect to the internet?
  • Has your computer been infected recently, or is it currently showing any other abnormal behavior (browser redirects, IP blocks, etc) to suggest infection?

If we have a bit more information, we can try to advise as to how to resolve your update issues.

Thanks!

daledoc1

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Thanks for the warm welcome , sorry for that lack of info ,

my ops is xp

my sp is 3.0

32-bit i think!!

i have av avast

vdv 110628

programe ver 6.0.1125

mam db 6775

ver 1.50.1.110

use a router

not sure if pc is corrupt cpu is running very high ( nothing stands out in processers ) and is running slow

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Hi, superdan80:

Thanks for the info.

It might be best to do some basic diagnostics on your system.

If you think your problems are NOT malware-related, then have a look at this excellent tutorial: here.

If, on the other hand, you are concerned about infection, then please read on:

There is some helpful self-help troubleshooting info for getting MBAM to run on an infected machine here.

And there are specific self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus overlook your post.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient, someone will assist you as soon as it is possible.

Thanks!

daledoc1

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