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An Error for updating


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update servers may just be down (either scheduled or not).

this happens from time to time with most security program vendors.

don't panic.

i don't see any of the forum admins online at the moment, but will send a PM soon if this continues and the board starts to flood with "unable to update" posts...

daledoc1

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Hello, markAW::

Yes, the problem we were experiencing last night due to an update server issue *has* been resolved.

There are many, many reasons why MBAM fails to update (firewall/AV conflicts, internet connectivity issues, malware infection, etc).

So, although it may seem to be the same problem, it probably isn't.

If you are still having problems updating MBAM, then please start a new thread (for better attention) and please include in your post the following information:

  • What is your Operating System (XP, Vista, or Win7)?
  • Is your OS 32-bit or 64-bit?
  • What is your OS Service Pack?
  • What version (if any) of MBAM are you running (current is 1.51.0.1200)?
  • What MBAM database version do you have now (current is 6966)?
  • What brand and version of antivirus, antimalware, and firewall software do you have?
  • Are you getting any error message, and, if so, what EXACTLY does it say?
  • Do you use a router to connect to the internet?
  • Has your computer been infected recently, or is it currently showing any other abnormal behavior (browser redirects, IP blocks, etc) to suggest infection?

If we have a bit more information, we can try to advise as to how to resolve your update issues.

Thanks!

daledoc1

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