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Error Code: 2 & Error Code: 1068


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When I install MBAM initially the Protection option works, but once I restart it, when MBAM loads it gives me an "Error Code: 2" and then an "Error Code: 1068". This PC has AVG 8.5 installed, but I followed the directions on the FAQ on how to excempt MBAM files and did a clean uninstall, and a fresh install with AVG disabled. The install worked great, but when I reboot the same errors occur.

Any ideas on what to try next? I'm going to get a PROCMON stat on it to help diagnose what the issue is. I tried installing MBAM to a custom folder to see if that will resolve the issue. If it doesn't work, I'll post a screenshot of the PROCMON log.

Thanks!

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Hello and :welcome:

Please do the following which should fix your issue (also any reason why you are still using AVG v8.5 when it is very outdated, they went from version 8.5 to version 9 and now have the current version of AVG 2011, you might want to update AVG as well):


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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Those were the instructions I initially tried. The errors still appear with AVG disabled. This is an older PC I haven't had time to update the AVG on it, but I will be doing that shortly!

MBAM Error: "[Open Event] Failed to perform desired action. Error Code: 2

Event Viwer codes:

Source: Service Control Manager

Event ID: 7000

The MBAMProtector service failed to start due to the following error:

The system cannot find the file specified.

Source: Service Control Manager

Event ID: 7001

The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:

The system cannot find the file specified.

Any other ideas?

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Please provide following details, so that someone may be able to assist you:

  • OS version including 32/64-bit
  • Installed Security Product(s) including Firewall and Program Versions
  • MBAM version (current 1.51.0.1200) (Free or Pro)
  • Definition version (current 6963)
  • Are you showing any signs of an infection
  • Were you infected recently

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Windows XP Home Edition (Version 2002) 32-bit SP3

Windows Firewall and AVG 8.5 (latest definitions)[AVG currently disabled while troubleshooting]

MBAM 1.51.0.1200 [PRO]

Database Version: 6963

I was recently infected with Windows XP Recovery Virus, did a system restore and cleaned up with bootable SOPHOS AV disk, and finished cleaning with MBAM

Only left-over issue from system restore was hidden files which I ran UNHIDE to fix.

Currently not showing any signs of infections.

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OK, it is possible that you still have some left overs from the infection you had, including a rootkit that could be preventing Malwarebytes from running correctly...

Here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the
General Malwarebytes' Anti-Malware Forum
, you need to start a topic in the
Malware Removal forum
so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the
    , skipping any steps you are unable to complete. Then post a
    .

  • After posting your new post, make sure under
    options
    , you select
    Track this topic
    and choose
    Immediate Email Notification
    , so that you're alerted when someone has replied to your post.

  • One of the
    there will give you one-on-one assistance when one becomes available.

  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE:
Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

      Or

    • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at
or
.

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our
support site.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" Add-Reply.png button instead of other ones when you start replying. :)

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