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protection fails to start

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Sorry but this question has probably been asked befor, but I can not find a link in the forum.

Malware has been loaded ok and registered. Protection panel goes green...fine.

I restart the computer and get error code 1068. Malware does not start up.

On manual start, the protection panel comes up red and cannot be reset.

I have tried reinstalling Malware and even after running the clean function, I have manually gone through the Registry and removed all identifiable Malware entries (using *mba*) as the search.

Reinstalled Malware, registered and the same thing happens on reboot.

This problem occurred after removing fake 'WindowsXP Recovery' program.

Tom Mercado helped with that on ticket #154242

Any suggestion please would be welcome.

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Hello, mikereynolds:

Is this the same computer about which you already have an open thread here?


If so, there's no need to open a second, duplicate thread. :)

It sounds as if you were recently infected and were assisted by TeMerc through the help desk.

You may still have traces of malware on the system.

So, you might wish to send TeMerc a Private Message asking to re-open the ticket.

Alternatively, there are other support options listed here:

There is some helpful self-help troubleshooting info for getting MBAM to run on an infected machine here.

And there are specific self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Paying customer using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support


As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and follow the directions here, skipping any steps you are unable to complete.
  • Then please post a NEW topic here.
  • When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to ("bump") your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus overlook your post.

  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    o You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here. In your case, you could email them asking to reopen your ticket.


If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient, someone will assist you as soon as it is possible.



PS: Please use the a8JTu.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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Picked up scam XP Security 2012 Firewall Alert on Sunday. This locked out nearly all the programs that could be used to clean it. Managed to run Restore and the fake has dissapeared. Have run Malwarebytes but It has not identified or isolated the virus. Now running a full scan having reinstalled Malwarebytes (protection still red).

Hi, Mike:

As per your other thread here: http://forums.malwarebytes.org/index.php?showtopic=88030, it now seems that you are still infected or reinfected.

It may well be the malware that is blocking MBAM protection module.

Please note: we cannot work on malware detection or removal in this particular part of the forum (or in the PC help section, where you have also posted).

Consequently, please follow my suggestions in my earlier post to start/resume the process of cleaning your system.

In your particular case, since you recently had a support ticket through the help desk, you might wish to re-open it.

Or, if you prefer, please select from the other available options, such as posting at the malware removal forum (Option 1 above).

One of the expert MBAM folks or the wonderful helpers will assist you further on getting things clean and working again!



PS: Please use the a8JTu.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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