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cannot open Malware


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Hello cptdreadroberts,

Let's see if a clean reinstall will repair this issue for you.

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Thank you.

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Hello cptdreadroberts,

Please attach your rules.ref file in your next reply

The file is located depending on OS:


  • Windows XP

    • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

Windows Vista/Windows 7


  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware

Copy the file to your desktop then zip it up. After zipped please attach the file in your response.

Thank you very much! :)

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Hello cptdreadroberts,

Please attach your rules.ref file in your next reply

The file is located depending on OS:


  • Windows XP

    • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

Windows Vista/Windows 7


  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware

Copy the file to your desktop then zip it up. After zipped please attach the file in your response.

Thank you very much! :)

i seem not to have a file zipper

the file seems very small, says zero bits

i downloaded winzip, and couldn't work it. wouldn't let me create a zip file.

i did create a rules.zipx

it wont let me attach the .zipx file

i could make a rules.rar file, and i attached that

dang i hate computers

rules.rar

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