Can't open Malwarebytes

[Minerva]

Hello,

An infection is preventing me to open Malwarebytes. Is there any other way to do so besides

clicking the icon on the desktop or clicking the start bottom?

I would appreciate your help.

Thank you.

[rgabbard]

Is malwarebytes already installed? What OS are you using? 32bit or 64bit?

[noknojon]

An infection is preventing me to open Malwarebytes.

Hi -

If you are having problems due to an infection, please follow the steps listed below for free help from the Experts.

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You

[Minerva]

Hello,

Is malwarebytes already installed? What OS are you using? 32bit or 64bit?

Yes. I already have malwarebytes installed. I have Windows XP, but

I can't check whether it is 32 or 64 because regardless of what I

click, I get a window saying me to have 25 infections, and that,

in order to remove them, I should pay $59.99 and get 'XP Antivirus

2012.' I fell for it in March and paid for which was supposed to

protect me for a year

I've already taken my laptop to a technician 4 times since February. The last one installed Malwarebytes.

Thank you.

[prairie dog]

Hi -

If you are having problems due to an infection, please follow the steps listed below for free help from the Experts.

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank You

Please follow Noknojon's advice above and someone will assist you