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Google redirect, rootkill problems, major infection

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Thank you for your time and help!

Somehow my kids managed to pick up/download some viruses. We have been getting redirected from search engines (on IE, Firefox and Opera) and sometimes the computer crashes during web activity into the blue screen - crash/memory dump. The browsers can be used as long as you type in the address and not use the search engines.

Yesterday I ran ccleaner, mbam and avast boot time scan several times till things seemed clean. Windows update has not been able to for a couple of weeks so I went to the internet site and manually updated it, hoping that would fix the web but it doesn't. The avast indicates a red screen sometimes that something has been blocked that's trying to take it to a malicious site.

I tried combofix first thing this morning but it didn't fix it. So then I followed the directions from the pinned note on this forum. So here's my logs, except GMER crash, both regular and in safe mode.

Thanks for your help!

Malwarebytes' Anti-Malware


Database version: 6862

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.19048

6/15/2011 10:33:24 AM

mbam-log-2011-06-15 (10-33-24).txt

Scan type: Quick scan

Objects scanned: 181415

Time elapsed: 6 minute(s), 22 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)


DDS (Ver_2011-06-12.02) - NTFSx86

Internet Explorer: 8.0.6001.19048 BrowserJavaVersion: 1.6.0_21

Run by Lisa at 10:46:05 on 2011-06-15


============== Running Processes ===============







C:\Program Files\Alwil Software\Avast5\AvastSvc.exe




C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Nero\Nero8\InCD\InCDsrv.exe

C:\Program Files\iWin Games\iWinTrusted.exe

C:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Users\Lisa\Documents\My Received Files\taxes\Messenger Detect\mdsrv.exe


C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe




C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\Alwil Software\Avast5\AvastUI.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe




C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\svchost.exe -k Akamai

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k hpdevmgmt

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\System32\svchost.exe -k netsvcs


============== Pseudo HJT Report ===============


uStart Page = hxxp://yahoo.com/

uInternet Settings,ProxyOverride = *.local

uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll

mURLSearchHooks: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll

BHO: Dogpile Bundle Toolbar BHO: {bfe4b5cb-63f7-4a51-9266-6167655d5b4f} - c:\program files\dogpile bundle toolbar\Toolbar.dll

BHO: Search-Results Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

TB: DVDVideoSoftTB Toolbar: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - c:\program files\dvdvideosofttb\tbDVDV.dll

TB: Search-Results Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll

TB: Dogpile Bundle Toolbar: {c80bdeb2-8735-44c6-bd55-a1ccd555667a} - c:\program files\dogpile bundle toolbar\Toolbar.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun

uRun: [sansaDispatch] c:\users\lisa\appdata\roaming\sandisk\sansa updater\SansaDispatch.exe

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

uRun: [Exetender] "c:\program files\free ride games\GPlayer.exe" /runonstartup

mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe

mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun

mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [TaskTray]

mRun: [QuickFinder Scheduler] c:\corel\office7\shared\qfinder7\QFSCHED.EXE

mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\killit\mbam.exe" /runcleanupscript

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe

dRun: [Exetender] "c:\program files\free ride games\GPlayer.exe" /runonstartup

dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)

mPolicies-system: EnableUIADesktopToggle = 0 (0x0)

dPolicies-explorer: HideSCAHealth = 1 (0x1)

IE: Free YouTube Download - c:\users\lisa\appdata\roaming\dvdvideosoftiehelpers\youtubedownload.htm

IE: Free YouTube to Mp3 Converter - c:\users\lisa\appdata\roaming\dvdvideosoftiehelpers\freeyoutubetomp3converter.htm

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html

LSP: c:\windows\system32\wpclsp.dll

Trusted Zone: intuit.com\ttlc

DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Cooking%20Dash/Images/stg_drm.ocx

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {4F29DE54-5EB7-4D76-B610-A86B5CD2A234} - hxxp://archives.gametap.com/static/cab_headless/GameTapWebPlayer.cab

DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos-beta/OnlineScanner.cab

DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

DPF: {CAFEEFAC-0014-0002-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://akamaicdn.webex.com/client/WBXclient-T27L10NSP25-10481/event/ieatgpc1.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer =

TCP: Interfaces\{8DF03F3B-4F2A-4729-BF70-7DCAC805BD42} : DhcpNameServer =

Notify: igfxcui - igfxdev.dll

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"


================= FIREFOX ===================


FF - ProfilePath - c:\users\lisa\appdata\roaming\mozilla\firefox\profiles\72uom3ac.default\

FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2269050&SearchSource=3&q={searchTerms}

FF - prefs.js: browser.search.selectedEngine - Search-Results

FF - prefs.js: browser.startup.homepage - hxxp://www.bing.com/?pc=ZUGO&form=ZGAPHP

FF - prefs.js: keyword.URL - hxxp://websearch.search-results.com/redirect?client=ff&src=kw&tb=GET-SRS&o=16705&locale=en_US&apn_uid=1B927FC6-72DE-48D1-8910-6D6909A19BB3&apn_ptnrs=2R&apn_sauid=4BE45738-023D-4B1A-B1FC-7E0FD8A50997&apn_dtid=get006YYUS&q=





FF - user.js: network.cookie.cookieBehavior - 0

FF - user.js: privacy.clearOnShutdown.cookies - false


FF - user.js: security.warn_submit_insecure.show_once - false

FF - user.js: network.http.accept-encoding -


============= SERVICES / DRIVERS ===============


R? Amazon Download Agent;Amazon Download Agent

R? ASPI;Advanced SCSI Programming Interface Driver

R? DrmRAudio;DrmRAudio

R? GamesAppService;GamesAppService

R? gupdate1ca79dffee828c0;Google Update Service (gupdate1ca79dffee828c0)

R? gupdatem;Google Update Service (gupdatem)

R? NeroRegInCDSrv;Nero Registry InCD Service

R? sy04bus;SANYO USB Composite Device SY04 driver (WDM)

R? WSDPrintDevice;WSD Print Support via UMB

S? AESTFilters;Andrea ST Filters Service

S? Akamai;Akamai NetSession Interface

S? aswFsBlk;aswFsBlk

S? aswMonFlt;aswMonFlt

S? aswSnx;aswSnx

S? aswSP;aswSP

S? avast! Antivirus;avast! Antivirus

S? IntcHdmiAddService;Intel® High Definition Audio HDMI Service

S? iWinTrusted;iWinTrusted

S? mdsrv;mdsrv

S? NPF;NetGroup Packet Filter Driver

S? WsAudio_DeviceS(1);WsAudio_DeviceS(1)

S? WsAudio_DeviceS(2);WsAudio_DeviceS(2)

S? WsAudio_DeviceS(3);WsAudio_DeviceS(3)

S? WsAudio_DeviceS(4);WsAudio_DeviceS(4)

S? WsAudio_DeviceS(5);WsAudio_DeviceS(5)



=============== Created Last 30 ================


2011-06-15 14:09:06 -------- d-sh--w- C:\$RECYCLE.BIN

2011-06-15 14:08:57 -------- d-----w- c:\users\lisa\appdata\local\temp

2011-06-14 21:37:40 -------- d-----w- c:\windows\system32\vi-VN

2011-06-14 21:37:40 -------- d-----w- c:\windows\system32\eu-ES

2011-06-14 21:37:40 -------- d-----w- c:\windows\system32\ca-ES

2011-06-14 21:31:06 -------- d-----w- c:\windows\system32\SPReview

2011-06-14 21:22:27 928768 ----a-w- c:\windows\system32\scavenge.dll

2011-06-14 21:22:18 57856 ----a-w- c:\windows\system32\compcln.exe

2011-06-14 21:20:59 413696 ----a-w- c:\windows\system32\imkr80.ime

2011-06-14 20:55:28 -------- d-----w- c:\users\lisa\appdata\local\Opera

2011-06-14 15:57:49 441176 ----a-w- c:\windows\system32\drivers\aswSnx.sys

2011-06-13 13:28:42 -------- d-----w- c:\users\lisa\appdata\roaming\Unity

2011-06-06 22:48:24 -------- d-----w- c:\programdata\gE10600NiNpG10600

2011-06-06 15:17:16 518144 ----a-w- c:\windows\SWREG.exe

2011-06-06 15:17:16 256512 ----a-w- c:\windows\PEV.exe

2011-06-06 15:17:16 208896 ----a-w- c:\windows\MBR.exe

2011-06-06 15:17:15 98816 ----a-w- c:\windows\sed.exe

2011-06-06 14:43:04 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll

2011-06-06 14:43:03 89048 ----a-w- c:\program files\mozilla firefox\libEGL.dll

2011-06-06 14:43:03 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll

2011-06-06 14:43:03 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll

2011-06-06 14:43:03 465880 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll

2011-06-06 14:43:03 1974616 ----a-w- c:\program files\mozilla firefox\D3DCompiler_42.dll

2011-06-06 14:43:03 1892184 ----a-w- c:\program files\mozilla firefox\d3dx9_42.dll

2011-06-06 14:43:03 1874904 ----a-w- c:\program files\mozilla firefox\mozjs.dll

2011-06-06 14:43:03 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe

2011-06-06 14:43:03 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll

2011-06-05 20:25:41 -------- d-----w- c:\program files\Bonjour

2011-06-05 18:53:25 -------- d-----w- c:\program files\OverDrive Media Console

2011-06-04 18:53:10 -------- d-----w- c:\program files\Free YouTube Downloader

2011-06-03 06:16:13 6962000 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{7708ea40-0a07-4721-80d0-3cbab793e033}\mpengine.dll

2011-06-02 02:44:59 -------- d-----w- C:\tmp

2011-05-28 22:31:33 -------- d-----w- c:\users\lisa\appdata\roaming\ThreeDays2

2011-05-28 21:30:46 -------- d-----w- c:\users\lisa\appdata\roaming\WendigoStudios

2011-05-28 21:29:00 -------- d-----w- c:\users\lisa\appdata\roaming\Oberon Media

2011-05-28 21:28:32 -------- d-----w- c:\program files\common files\Oberon Media

2011-05-28 21:28:28 -------- d-----w- c:\programdata\Oberon Media

2011-05-28 21:26:19 -------- d-----w- c:\program files\The Timebuilders - Pyramid Rising

2011-05-28 21:24:01 -------- d-----w- c:\program files\Yahoo! Games

2011-05-28 21:24:01 -------- d-----w- c:\program files\Oberon Media

2011-05-19 19:30:26 -------- d-----w- c:\users\lisa\appdata\roaming\PCToolsFirewallPlus

2011-05-16 20:27:54 -------- d-----w- C:\killit

2011-05-16 19:56:55 172032 ----a-w- c:\windows\system32\igfxres.dll


==================== Find3M ====================


2011-05-29 13:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2011-05-29 13:11:20 22712 ----a-w- c:\windows\system32\drivers\mbam.sys

2011-05-10 12:10:59 40112 ----a-w- c:\windows\avastSS.scr

2011-05-10 11:59:44 53592 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys

2011-04-06 20:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll

2011-04-06 20:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe


============= FINISH: 10:48:05.14 ===============

ComboFix 11-06-14.03 - Lisa 06/15/2011 9:33.2.2 - x86


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  • Staff

Hi and welcome to Malwarebytes.

I see the Ask Toolbar in your log.

I strongly recommend you remove Ask Toolbar from your computer because:

  • It promotes its toolbars on sites targeted at kids.
  • It promotes its toolbars through ads that appear to be part of other companies' sites.
  • It promotes its toolbars through other companies' spyware.
  • It is Installed without any disclosure whatsoever and without any consent from the user whatsoever.
  • It Solicits installations via "deceptive door openers" that do not accurately describe the offer; failing to affirmatively show a license agreement; linking to a EULA via an off-screen link.
  • It makes confusing changes to user's browsers -- increasing Ask's revenues while taking users to pages they didn't intend to visit.

You can read more about Ask.com here

To remove it:

Click Start-->Control Panel-->Programs and Features

Click on the program name AskBarDis and/or Ask Toolbar to highlight it

From the menu at the top, select Uninstall or Remove.

Please reboot the computer.

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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