Malwarebytes Protection Error Messages

[curse2thevirus]

Hello,

To the point: Malwarebytes (full version) is running with McAfee but the Protection Mode has been disabled. When I click on the box to enable it I get an error message: "[start Service] Failed to perform desired action. ErrorCode: 1068." I shut off Realtime Scan on McAfee and rebooted.

Once Windows rebooted, I verified that Malwarebytes Protection Mode is on. However, when I launched Outlook to check my emails, I got a Malwarebytes error message stating: "[Open Event] Failed to perform desire action. ErrorCode: 2" When go to Protection and tried to click on the enable box, the same message above appears. Of course, McAfee realtime scan is ON. Could this be causing the issue?

Background leading up to this--I am including this just in case it might be helpful:

My PC was infected recently with McAfee sleeping at the post. Culprits were the Windows Restore and the Hidden Display viruses. The desktop was dark and the Task Manager along with McAfee and everything else were disabled. I installed Malwarebytes on my thumb drive and updated it on another pc and use that to launch. Luckily, the USB detection worked and pops up a window with selections to open files and run MBAM.

It found 7 viruses including the 2 above and I clicked on Delete All from Malwarebytes. I rebooted and the Windows Restore came back. Repeated the action again, but this time I opened Task Manager shut down Windows Restore so that it would not reinfect. Finally after a couple of reboots the viruses were gone. However, icons on my desktop were not visible and when I used My Computer, I could not see any files. So, I went on-line and googled around and came across Regzooka which promises to clean the registry (had great reviews)--bad choice however--unfortunately I paid for it ($29.95 as advertised) but when I installed it found 800+ issues and then just froze. I checked my Paypal account and they not only charged for the SW, they also somehow got a $9.95/month recurring bill in there for Backup services that I did not order, so I cancelled those and put the SW into dispute for a refund. I think that is very slimy.

I went back to manually going into Folder Options and unchecking Hidden to make the files appear in My Computer. For the Windows Start menu, I had to also go in there and restore defaults or uncheck Hidden files to see the icons. Very tedious. McAfee could not update at first but then finally it did repair itself.

Not wanting to worry about infections like this again, I went ahead and purchase the full version of Malwarebytes. I also notice a message like Window Delayed Write error...I do not know what this is about.

Thanks for any help or insights.

[Firefox]

Hello and

Looks like you had/have serveral issues there.

1. To get your files unhidden (in case you missed some)

Download unhide.exe saving it to your desktop: http://download.bleepingcomputer.com/grinler/unhide.exe

Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7)

Reboot

This will unhide folders/files that were set to be hidden by the infection you had.

2. To get ride of the errors with Malwarebytes

Please do the following:

• 
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • 
    
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Let me know if that solves your issues....

[curse2thevirus]

Firefox,

Thanks! The Unhide worked--it returned the Desktop Icons, it ran for awhile.

I ran the mbam-clean and reinstalled and updated the mbam. I will let you know if the errors come back after McAfee is re-enabled.

[Firefox]

Thats great, make sure you update malwarebytes and run a quick scan to make sure there are no more infections. It could be possible that more work needs to be done.

Either way let us know.

[curse2thevirus]

Hi Firefox,

So far so good. McAfee and Mbam are working fine. I am running a scan now.

BTW, Cyberlabs who sold Regzooka agreed to refund my money via Paypal, so they are probably legit.

[Firefox]

Good to hear, glad you got a refund, also glad you found Malwarebytes instead....

[curse2thevirus]

Hi Firefox,

I thought that I was done with this, however, I am getting the message about the Windows Delay Write Failed. It points to a file .../c_1257.nls.

I googled it and it brought me bleepingcomputer... and there is link to scan. It turns out to be the BlueRegistry, another registry, so I stopped it and uninstalled it off my pc. I was running an application Corel Draw which a graphics drawing program and when I tried to save my work it would say that it

cannot do it because there is not enough memory. I did a mbam scan and nothing showed up so I rebooted, however, McAfee came on but not mbam. I used the mbam-clean and went through the same steps as above but now when I tried to download mbam setup it comes up with the error message Windows-Delay Write Failed.

Have you or anyone seen this issue?

[Firefox]

Ok now it may be time to have the experts look over your logs to make sure that infection you had is completely gone. If part of the infection is still on your computer, it could be causing this issues... To do this follow the instructions below....

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

[*]Option 1

[curse2thevirus]

I googled and found this post that claims to solved similar problem:

http://www.gibni.com/windows-delayed-write-failed-2

I will give them a try and then I will go with your suggestion.

Thanks.

[Firefox]

As this is your computer your welcome to try it, but I think since you had an infection before, there may still be something lurking there.... best you have the experts take a look at your logs....