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Access is denied with Malwarebytes


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I had posted this earlier and unfortunately was away when a moderator replied so the topic was closed. Below is the original post along with the requested info from the moderator. Hopefully, this helps to skip a step...

Original post...

My PC running Windows XP is infected by Hard Drive Diagnostic malware. Having read through different posts and solutions, I'm also sure that at some point I had Google redirect which may or may not be related. Having used Lavasoft Ad-Aware in the past I installed and ran this and cleared 7 infections. As a result, while my programs are still hidden, the warnings and pop-ups created by HDD have stopped. I've since run RKILL and it didn't find any problems. I then tried to run the setup for Malwarebytes and at the end of the install process I get a "SETUP" error with "Access is denied". When I click OK, the error reads "Set up was not completed. Please correct the problem and run Setup again."

Following the suggestion of a moderator, I have run Grinler Unhide, and restarted my computer.

Then I ran a DDS scan as requested. Below is the DDS.txt log as per the moderators request:

DDS (Ver_2011-06-12.02) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15

Run at 9:39:30 on 2011-06-14

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1350 [GMT -4:00].

AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}

AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe

svchost.exe

svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\System32\WLTRYSVC.EXE

C:\WINDOWS\System32\bcmwltry.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Dell Network Assistant\hnm_svc.exe

C:\Program Files\Google\Update\GoogleUpdate.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\WINDOWS\stsystra.exe

C:\WINDOWS\system32\KADxMain.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Dell\MediaDirect\PCMService.exe

C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe

C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe

C:\WINDOWS\system32\SupportAppXL\AutoDect.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe

C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

.

============== Pseudo HJT Report ===============

.

uSearch Page = hxxp://www.google.ca/hws/sb/dell-row/en/side.html?channel=ca

uDefault_Page_URL = www.google.ca/ig/dell?hl=en&client=dell-row&channel=ca&ibd=3080111

uSearch Bar = hxxp://www.google.ca/hws/sb/dell-row/en/side.html?channel=ca

uStart Page = hxxp://companyweb

uInternet Settings,ProxyServer = http=127.0.0.1:58889

uInternet Settings,ProxyOverride = *.local

mSearchAssistant = hxxp://www.google.ca/hws/sb/dell-row/en/side.html?channel=ca

uURLSearchHooks: N/A: {0a94b116-4504-4e26-ab05-e61e474aa38b} - c:\program files\askpbar\srchastt\1.bin\A9SRCHAS.DLL

uWinlogon: Shell=explorer.exe,c:\documents and settings\matt newby\application data\dwm.exe

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: Ask Search Assistant BHO: {0a94b111-4504-4e26-ab05-e61e474aa38b} - c:\program files\askpbar\srchastt\1.bin\A9SRCHAS.DLL

BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

BHO: Ask Toolbar BHO: {f4d76f01-7896-458a-890f-e1f05c46069f} - c:\program files\askpbar\bar\1.bin\ASKPBAR.DLL

BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll

TB: Ask Toolbar: {f4d76f09-7896-458a-890f-e1f05c46069f} - c:\program files\askpbar\bar\1.bin\ASKPBAR.DLL

EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

uRun: [iSUSPM] "c:\program files\common files\installshield\updateservice\isuspm.exe" -scheduler

uRun: [ggePSKfpxtP] c:\documents and settings\all users\application data\ggePSKfpxtP.exe

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe

mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe

mRun: [sigmatelSysTrayApp] stsystra.exe

mRun: [KADxMain] c:\windows\system32\KADxMain.exe

mRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe -startup

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [dscactivate] "%ProgramFiles%\Dell Support Center\gs_agent\custom\dsca.exe"

mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"

mRun: [OpwareSE2] "c:\program files\scansoft\omnipagese2.0\OpwareSE2.exe"

mRun: [sunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"

mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"

mRun: [synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide

mRun: [autodetect] c:\windows\system32\supportappxl\AutoDect.exe

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

uPolicies-explorer: DisablePersonalDirChange = 1 (0x1)

mPolicies-system: RunStartupScriptSync = 1 (0x1)

mPolicies-system: DisableTaskMgr = 1 (0x1)

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html

IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html

IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html

IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html

IE: {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - c:\program files\paltalk messenger\Paltalk.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab

DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://meetings.webex.com/client/T26L10NSP49/webex/ieatgpc.cab

Notify: igfxcui - igfxdev.dll

AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\matt newby\application data\mozilla\firefox\profiles\t7q4fgux.default\

FF - prefs.js: browser.startup.homepage - hxxp://news.google.ca/news?hl=en&tab=wn&ned=ca&scoring=n&q=%22Guelph+Storm%22&btnG=Search

FF - prefs.js: network.proxy.http - 127.0.0.1

FF - prefs.js: network.proxy.http_port - 58889

FF - prefs.js: network.proxy.type - 4

FF - plugin: c:\documents and settings\matt newby\local settings\application data\unity\webplayer\loader\npUnity3D32.dll

FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll

FF - plugin: c:\program files\microsoft silverlight\4.0.51204.0\npctrlui.dll

.

============= SERVICES / DRIVERS ===============

.

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-5-30 64512]

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-7-8 108392]

R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-7-8 108392]

R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-5-25 2151128]

R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2009-9-17 2477304]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-5-9 105592]

R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110529.002\NAVENG.SYS [2011-5-30 86008]

R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110529.002\NAVEX15.SYS [2011-5-30 1542392]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-24 135664]

S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2009-7-14 23888]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-12-24 135664]

S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2011-5-25 15232]

S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [2010-9-25 9216]

S3 ZTEusbnet;ZTE USB-NDIS miniport;c:\windows\system32\drivers\ZTEusbnet.sys [2010-9-25 114688]

.

=============== Created Last 30 ================

.

2011-05-30 23:26:24 16432 ----a-w- c:\windows\system32\lsdelete.exe

2011-05-30 19:48:03 98392 ----a-w- c:\windows\system32\drivers\SBREDrv.sys

2011-05-30 19:43:16 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys

2011-05-30 19:42:42 -------- d-----w- c:\program files\Lavasoft

.

==================== Find3M ====================

.

2011-04-06 20:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll

2011-04-06 20:20:16 75040 ----a-w- c:\windows\system32\jdns_sd.dll

2011-04-06 20:20:16 197920 ----a-w- c:\windows\system32\dnssdX.dll

2011-04-06 20:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe

2011-04-06 17:17:52 0 ----a-w- c:\windows\Czesiw.bin

2010-08-26 20:41:03 16883056 ----a-w- c:\program files\IE8-WindowsXP-x86-ENU.exe

2009-06-05 11:36:54 2003456 ----a-w- c:\program files\common files\Boris RED.msi

2008-01-20 17:30:03 6026816 ----a-w- c:\program files\Firefox Setup 2.0.0.11.exe

.

============= FINISH: 9:41:17.14 ===============

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  • Staff

Hi and welcome to Malwarebytes.

I notice that you are using more than one antivirus program (Lavasofta nd Symantec). This is very dangerous, as multiple AVs can interfere with one another and actually allow MORE viruses to get through. I strongly suggest you go to Start -> Control Panel -> Add or Remove Programs and uninstall all but one antivirus program.

Please visit this webpage for instructions for running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new DDS log so we may continue cleaning the system.

-screen317

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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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