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Having a problem with Malwarebytes Scan


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Hey.

First time here in the forum.

I'm having a little problem with the latest Malwarebytes (On-Demand version) 1.51.1200.

This problem is coming from version 1.50.1.

When I'm going to doing a quick or full scan (w/ default settings) to my computer, the beginning starts with some freezes and the starts only starts after 30 seconds of the beginning. Then the problem appears... when it starts with the files scan, suddenly Malwarebytes stops and crashes all the computer. I can't close Malwarebytes by task manager. The only way to fix is by doing brute shutdown.

I already unnistalled and done a fresh install and even done an exception on my anti-virus and firewall but the problem somehow persists.

Can you help me?

Any question, feel free to ask.

Thanks in advance.

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Please provide following details, so that someone may be able to assist you:

  • OS version including 32/64-bit
  • Installed Security Product(s) including Firewall and Program Versions
  • MBAM version (current 1.51.0.1200) (Free or Pro)
  • Definition version (current 6849)
  • How much RAM does your computer have

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Please provide following details, so that someone may be able to assist you:

  • OS version including 32/64-bit
  • Installed Security Product(s) including Firewall and Program Versions
  • MBAM version (current 1.51.0.1200) (Free or Pro)
  • Definition version (current 6849)
  • How much RAM does your computer have

- Windows 7 Ultimate 32 bit

- Avast! Free (6.0.1125)and Online Armor Free (5.0.0.1097)

- Malwarebytes (current version and definitions)

- 3 GB RAM

Any other question?

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Lets make sure you have your exclusions set right in Avast and your firewall!

Set Exclusions for Malwarebytes' Anti-Malware in Avast! Antivirus 6 (Free, Pro and Internet Security):


  • Open Avast! antivirus and click on REAL-TIME SHIELDS on the left
  • Click on File System Shield on the left and click on Expert Settings
  • Click the Exclusions section
  • Click on Browse next to the blank entry at the bottom of the list (this will be the only entry if no other exclusions have been set yet)
  • In the Select the areas window click on the + next to C:
  • Click the + next to Program Files Note: For 64 bit Windows versions this will be Program Files (x86)
  • Click the box next to Malwarebytes' Anti-Malware and click on OK
  • Click OK again
  • Click on Web Shield on the left and click Expert Settings
  • Click on Exclusions and check the box next to URLs to exclude:
  • Type or copy/paste the following address:
    *.mbamupdates.com
  • Click on OK
  • Click on Behavior Shield on the left and click Expert Settings
  • Click on Trusted Processes
  • Click on Browse next to the blank entry at the bottom of the list (this will be the only entry if no other exclusions have been set yet)
  • Navigate to C:Program Files\Malwarebytes' Anti-Malware and click once on mbam.exe and click Open Note: For 64 bit Windows versions this will be Program Files (x86)
  • Do the same for the following files:

    • mbamgui.exe
    • mbamservice.exe

    [*]Click on OK

    [*]Close Avast! antivirus

Set Exclusions for Avast! Antivirus Free, Pro and Internet Security in Malwarebytes' Anti-Malware:


  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click on the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on avast software and click on OK
  • Close Malwarebytes' Anti-Malware

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@Firefox

Scans used to run well and without problems or crashes some months ago. I already have avast! since earlier 2008.

So I think is not an avast! problem.

I also think is not a firewall problem because I already done a shutdown, closed all the firewall processes and tried a MBAN scan... but without success.

I'm really against wall and sword.

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Hi there,

I tried to do a scan in standard mode and MBAM just crashed once again.

So I logged in Safe Mode and tried to ran a full scan. Guess what? It worked with 1-2 short freezes and 0 crashes. That makes me wonder that the problem comes from one software... now which, I don't know for sure.

I have a question:

What's the difference between doing a full scan on Safe Mode and Standard Mode?

Appreciated in advance,

Vigilante

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In Safe Mode there are only some drivers that are allowed to run, I think. You can think of an installation there you decide if you want a full installation or a custom one. In the custom one, you can chose only the most important one, but in the full installation mode on the other hand, everything will be installed, and in your case ran.

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