MWare Posted December 21, 2008 ID:41193 Share Posted December 21, 2008 Help! I have SpywareGuard 2008 on my PC. How can I get MalwareBytes installed? From the infected PC I can't get even get to the Malwarebytes site to download software. I went to another PC, got a copy and put it on the infected PC. That won't run (does nothing). I renamed the MBytes setup and it ran almost to complete, but then the setup froze. I shut the PC down and started in safe mode. It looks like MBytes starts, but then does nothing. So, my questions are ...1. How can I get the MBytes software installed?2. How can I run it?3. How can I download the latest updates?Thank you. Link to post Share on other sites More sharing options...
exile360 Posted December 21, 2008 ID:41198 Share Posted December 21, 2008 Greetings MWare, and welcome. Please refer to this post and see if it helps: http://www.malwarebytes.org/forums/index.p...ost&p=41192If not, then please read the instructions here (I know you won't be able to perform all of the steps, but just do the ones you can): http://www.malwarebytes.org/forums/index.php?showtopic=2936 and post your logs in a new topic here: http://www.malwarebytes.org/forums/index.php?showforum=7Please be sure not to install any software or use any removal/scanning tools exept those that you are instructed to by the expert who will be assisting you as doing so can make their job much more difficult. I hope I was helpful. Good luck and safe surfing. Link to post Share on other sites More sharing options...
jd500 Posted December 26, 2008 ID:42479 Share Posted December 26, 2008 Hi. I have the same problem as MWare. I've been battling it for days and had the highest hopes once I found this thread. However during the step of installing '12setup' on the infected computer, the installation process hung...seemingly near the end waiting for installation to complete. I tried running the install.bat file anyway but that seemed to have no effect and any attempt to run the Malwarebytes program just results in an hourglass mouse pointer and...nothing. The processes showup in task manager but there is no user interface. Please help if you can. I would really like to get Spywareguard off of my PC. Thank you,JDGreetings MWare, and welcome. Please refer to this post and see if it helps: http://www.malwarebytes.org/forums/index.p...ost&p=41192If not, then please read the instructions here (I know you won't be able to perform all of the steps, but just do the ones you can): http://www.malwarebytes.org/forums/index.php?showtopic=2936 and post your logs in a new topic here: http://www.malwarebytes.org/forums/index.php?showforum=7Please be sure not to install any software or use any removal/scanning tools exept those that you are instructed to by the expert who will be assisting you as doing so can make their job much more difficult. I hope I was helpful. Good luck and safe surfing. Link to post Share on other sites More sharing options...
Tigger93 Posted December 26, 2008 ID:42480 Share Posted December 26, 2008 Hello.Please read and follow the instructions provided here: Pre- HJT Post InstructionsWhen ready please post your logs here: Malware Removal - HijackThis LogsSomeone will be happy to assist you further with cleaning your system.During this scan and cleanup process you should not install any other software unless requested to do so. Link to post Share on other sites More sharing options...
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