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IE not working after MBAM scan


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Let me start by saying Im computer illiterate(sorry). I got the malware virus Win 7 home security 2012 on my brand new HP notebook. I looked online and saw that Malwarebytes if downloaded would get rid of this. The good news is that after the scan the virus seems to be gone. The bad news now I cannot get onto Internet explorer! It says unable to connect to internet explorer and when I go to diagnose it says connectivity problem? I checked all connections. What next? :o(

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  • Staff

Hi and welcome to Malwarebytes.

Please post the log from MBAM before your connection went out.

Is "Work Offline" checked in the Internet Explorer --> File menu?

Please update MBAM, run a Quick Scan, and post its log.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post only DDS.txt directly into your reply.

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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