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XP Security 2012


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Hello and welcome, bknapp07::

Sorry to hear that your computer may be infected.

It sounds like you could use some help from the malware experts.

Alas, we do not work on malware removal in this particular part of the General MBAM forum.

However, free, expert assistance can be found at the malware removal-HJT forum.

Here's how to get started:

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

2. Then, please describe your computer's symptoms as best you can and post the requested logs by starting a new thread at the Malware Removal-HJT forum . Please use copy/paste to include the scan results directly in the body of your post, rather than attaching the log files. If you are unable to complete the requested steps in tne article referenced above because the malware has too severely crippled the system, then just start a thread anyway, describing as best you can what the symptoms are.

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds.

Please be patient and allow at least 24-48 hours before bumping your thread - the "0" reply count helps the experts spot your thread.

Other Support Options:

--- Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

--- Premium, fee-based support options are available here.

NOTE: If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do, in order to ensure that you receive prompt assistance.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1

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