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How to rid PC of "Heuristics.Reserved.Word.Exploit"


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I found this problem discussed earlier, at:

http://forums.malwarebytes.org/index.php?showtopic=8619

Here are the results of the rootkit gmer scan:

GMER 1.0.15.15640 - http://www.gmer.net

Rootkit scan 2011-06-11 08:46:36

Windows 6.0.6001 Service Pack 1

Running: gmer.exe

---- Files - GMER 1.0.15 ----

File

C:\Users\gsgart\AppData\Local\Temp\plugtmp-317\plugin-DropDownDealsServic

e-1.ashx 47 bytes

---- EOF - GMER 1.0.15 ----

I clicked scan which is now running (Rootkit/Malware shows at top)

Will this quarantine the infection (virus?) and allow me to delete it permanently? If not, what do I do.

Thanks --kgnyc

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Hello and welcome, kgnyc:

Sorry to hear that your computer may be infected.

It sounds like you could use some help from the malware experts.

Alas, we do not work on malware removal in this particular part of the General MBAM forum.

However, free, expert assistance can be found at the malware removal-HJT forum.

It looks as though you have already started the process and have run some of the scanner tools.

So, please describe your computer's symptoms as best you can and post the requested logs by starting a new thread at the Malware Removal-HJT forum . (Please use copy/paste to include the scan results directly in the body of your post, rather than attaching the log files.)

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds.

Please be patient and allow at least 24-48 hours before bumping your thread - the "0" reply count helps the experts spot your thread.

Other Support Options:

--- Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

--- Premium, fee-based support options are available here.

NOTE: If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do, in order to ensure that you receive prompt assistance.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1

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  • Root Admin

Your version of MBAM is VERY OLD and out dated. Please follow the directions below if an Expert is not already helping you in the HJT forum.

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

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