program error updating (11001,0, host not found)

[KenJr]

this error started appearing about 5 days ago, to the best on my knowledge

Attached are all of the requested files.

Thanks,

Attach.zip

Ken

[screen317]

Hi and welcome to Malwarebytes.

Are you currently connected through a router?

[KenJr]

Hi and welcome to Malwarebytes.

Are you currently connected through a router?

Sorry for the delay. Yes i am.

[screen317]

Hi,

1. Very important: First disconnect your computers from the Internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into the small hole labeled Reset located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 30 seconds).

3. Reset the IP/DNS settings of your Internet connection on each computer connected:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  
  • Under General tab:
    
    • Select "Obtain an IP address automatically".
      
    • Select "Obtain DNS server address automatically".
      

  [*]Click OK twice to save the settings.

  [*]Reboot if you had to change any setting.

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run
  
• In the command window copy/paste the following:
  

  ipconfig /flushdns

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

[KenJr]

MBAM SENTiNAL This worked Thank you. I feel protected now!!!

[screen317]

Great!

To prevent infection in the future, I highly recommend the PRO version of MBAM; with it, it's likely that this issue would have been prevented in the first place.

Now that your computer seems to be in proper working order, please take the following steps to help prevent reinfection:

1) Download and install Javacool's SpywareBlaster, which will prevent malware from being installed on your computer. A tutorial on it can be found here.

2) Go to Windows Update frequently to get all of the latest updates (security or otherwise) for Windows.

3) Make sure your programs are up to date! Older versions may contain security risks. To find out what programs need to be updated, please run Secunia's Software Inspector.

4) WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

• Green to go
  
• Yellow for caution
  
• Red to stop
  

WOT has an addon available for both Firefox and IE.

5) Be sure to update your Antivirus and Antispyware programs often!

Finally, please also take the time to read Tony Klein's excellent article on: So How Did I Get Infected in the First Place?

Safe surfing,

-screen317

[fixdel]

Thanks!!!!!!! you saved my day!

[screen317]

Glad we could help.

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