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Windows Recovery Virus Help Please


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Here is the dds. file as requested.

.

DDS (Ver_2011-06-03.01) - NTFSx86

Internet Explorer: 8.0.6001.18702

Run by Jeff Kleinberger at 14:02:04 on 2011-06-09

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3051.2086 [GMT -4:00]

.

AV: AVG Anti-Virus 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}

.

============== Running Processes ===============

.

C:\WINDOWS\system32\TAMSvr.exe

C:\WINDOWS\system32\FpLogonServ.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

C:\Program Files\Intel\WiFi\bin\S24EvMon.exe

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\WINDOWS\system32\agrsmsvc.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\Program Files\Intel\AMT\LMS.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\TOSHIBA\IVP\ISM\pinger.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

C:\WINDOWS\system32\ThpSrv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe

C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe

C:\WINDOWS\system32\TODDSrv.exe

C:\Program Files\Common Files\Intel\Privacy Icon\UNS\UNS.exe

C:\Program Files\AVG\AVG10\avgam.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Program Files\AVG\AVG10\avgrsx.exe

C:\Program Files\AVG\AVG10\avgchsvx.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\TrueSuite Access Manager\usbnotify.exe

C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe

C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE

C:\WINDOWS\system32\TPSBattM.exe

C:\WINDOWS\system32\thpsrv.exe

C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE

C:\WINDOWS\system32\TFNF5.exe

C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe

C:\Program Files\TOSHIBA\TAudEffect\TAudEff.exe

C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe

C:\WINDOWS\RTHDCPL.EXE

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe

C:\Program Files\TOSHIBA\DualPointUtility\TEDTray.exe

C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe

C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\WINDOWS\system32\00THotkey.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\WINDOWS\system32\wbem\unsecapp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\Program Files\AVG\AVG10\avgsrmax.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\AVG\AVG10\avgsrmax.exe

C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Jeff Kleinberger\Desktop\Defogger.exe

.

============== Pseudo HJT Report ===============

.

uSearch Page = hxxp://www.google.com

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uStart Page = about:blank

mSearchAssistant = hxxp://www.google.com/ie

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll

uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10p_ActiveX.exe -update activex

mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe

mRun: [usbMonitor] "c:\program files\truesuite access manager\usbnotify.exe"

mRun: [TPSODDCtl] TPSODDCtl.exe

mRun: [TPSMain] TPSMain.exe

mRun: [TosHKCW.exe] "c:\program files\toshiba\wireless hotkey\TosHKCW.exe"

mRun: [TOSDCR] TOSDCR.EXE

mRun: [TMESRV.EXE] c:\program files\toshiba\tme3\TMESRV31.EXE /Logon

mRun: [TMERzCtl.EXE] c:\program files\toshiba\tme3\TMERzCtl.EXE /Service

mRun: [ThpSrv] c:\windows\system32\thpsrv /logon

mRun: [TFNF5] TFNF5.exe

mRun: [TFncKy] TFncKy.exe

mRun: [TAudEffect] c:\program files\toshiba\taudeffect\TAudEff.exe /run

mRun: [smoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe

mRun: [RTHDCPL] RTHDCPL.EXE

mRun: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run

mRun: [picon] "c:\program files\common files\intel\privacy icon\PrivacyIconClient.exe" -startup

mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect

mRun: [NVRotateSysTray] rundll32.exe c:\windows\system32\nvsysrot.dll,Enable

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [iTSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START

mRun: [intelZeroConfig] "c:\program files\intel\wifi\bin\ZCfgSvc.exe"

mRun: [intelWireless] "c:\program files\common files\intel\wirelesscommon\iFrmewrk.exe" /tf Intel Wireless Tray

mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup

mRun: [DpUtil] c:\program files\toshiba\dualpointutility\TEDTray.exe

mRun: [DDWMon] c:\program files\toshiba\toshiba direct disc writer\\ddwmon.exe

mRun: [Apoint] c:\program files\apoint2k\Apoint.exe

mRun: [Alcmtr] ALCMTR.EXE

mRun: [00THotkey] c:\windows\system32\00THotkey.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_06\bin\ssv.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/OAS/ActiveX/MSDcode.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab

DPF: {3C648A72-C49A-48EF-9F90-68EF13293F97} - hxxp://www.priv.njmls.xmlsweb.com/XMLSearch/XMLCache.CAB

DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase8942.cab

DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} - hxxp://picture.vzw.com/activex/VerizonWirelessUploadControl.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://linksyssupport.webex.com/client/T26L/support/ieatgpc.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: DhcpNameServer = 208.67.222.222 64.202.97.1 65.220.15.2

TCP: Interfaces\{E4409E55-EA50-4AE0-AC21-831804B096BC} : DhcpNameServer = 208.67.222.222 64.202.97.1 65.220.15.2

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

Notify: ATFUS - c:\windows\system32\FpWinLogonNp.dll

Notify: TosBtNP - TosBtNP.dll

AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]

R0 Thpdrv;TOSHIBA HDD Protection Driver;c:\windows\system32\drivers\thpdrv.sys [2008-1-12 21120]

R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;c:\windows\system32\drivers\Thpevm.sys [2007-9-4 6528]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]

R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-5 297168]

R1 TMEI3E;TMEI3E;c:\windows\system32\drivers\TMEI3E.sys [2008-9-11 5888]

R2 Authentec memory manager;Authentec memory manager service;c:\windows\system32\TAMSvr.exe [2008-10-25 49152]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-4-18 7398752]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]

R2 FingerprintServer;Fingerprint Server;c:\windows\system32\FpLogonServ.exe [2008-10-25 131072]

R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [2007-3-26 105856]

R2 Tmesrv;Tmesrv3;c:\program files\toshiba\tme3\TMESRV31.exe [2008-9-11 126976]

R2 trudf;TOSHIBA DVD-RAM UDF File System Driver;c:\windows\system32\drivers\trudf.sys [2007-2-19 134016]

R2 UNS;Intel

attach.zip

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Hi and :welcome:

COMBOFIX

---------------

Please download ComboFix from one of these locations:


Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

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Hi and thanks for getting back to me. I have gotten an error message, see attached, it is asking me to uninstall AVG which i don't think is a good idea is it?

Hi and :welcome:

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

post-84090-0-50747800-1307978443.jpg

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I have done unhide before and it didn't do all that I had hoped it would. So here is the file you requested :

2011-06-13 19:35:24 . 2011-06-13 19:35:24 922 ----a-w- C:\Qoobox\Quarantine\Registry_backups\AddRemove-ActiveTouchMeetingClient.reg.dat

2011-06-13 19:35:17 . 2011-06-13 19:35:17 558 ----a-w- C:\Qoobox\Quarantine\Registry_backups\SafeBoot-81799612.sys.reg.dat

2011-06-13 19:35:10 . 2011-06-13 19:35:10 173 ----a-w- C:\Qoobox\Quarantine\Registry_backups\Toolbar-Locked.reg.dat

2011-06-13 19:27:58 . 2011-06-13 19:27:58 11,196 ----a-w- C:\Qoobox\Quarantine\Registry_backups\tcpip.reg

2011-06-13 19:22:48 . 2011-06-13 19:23:30 102 ----a-w- C:\Qoobox\Quarantine\catchme.log

2007-11-07 12:03:18 . 2007-11-07 12:03:18 562,688 ----a-w- C:\Qoobox\Quarantine\C\Install.exe.vir

Hi, please download and run unhide.exe and run it. Please let me know if this restored your missing items.

If not, please post me c:\qoobox\quarantine\combofix-quarantined-files.txt

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See attached pics, again my start menu items when you go to open something up are missing. It is like they have all been removed and moved or deleted or hidden. I found som by running a search for the item but it is sooo tedious and such a pain.........

Can you please explain what items you still are missing?

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My apologies eastcoastrodeguy, I have had no power at home half the day, hence the delay. :)

Unfortunately the shortcuts are gone, but here are some things you can do.

To manually recreate "All Programs" entries, follow these steps...

  • Download App Paths
  • Double click on AppPaths.exe to run the program.
  • Keep the program open.

In this example I'll recreate an entry for Avast antivirus program.

  • Go Start>All Programs.
  • Right click on Avast entry, click "Properties".

p4481214.gif

NOTE. Make sure, you right click on Avast program, NOT on Avast folder.

  • You'll see this window:

p4481211.gif

Due to the damage caused by the infection, you'll find "Target" box empty.

  • Go back to AppPaths window and find Avast entry.
  • Right click on Avast line, click "Edit".
  • A pop-up window will open:

p4481212.gif

  • Highlight everything in "Path" box, right click on it, click "Copy"
  • Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".
  • IMPORTANT! Add quotation marks at the beginning of the path and at the end
  • Click OK and you're done.

p4481213.gif

In case, program's link shows as (empty):

p4481404.gif

  • Open Windows Explorer, navigate to Avast folder in Program Files
  • Right click on Avast ".exe" file, click "Create shortcut":

p4481405.gif

  • Copy that shortcut, go back to Start menu.
  • Right click on avast!Free Antivirus, click "Paste".
  • You'll see Avast shortcut recreated replacing (empty) entry.

Alternatively....

...you paste that shortcut in:

(XP) - C:\Documents and Settings\All Users\Start Menu\Programs\Avast

(Vista/7) - C:\Program Data\Start Menu\Programs\Avast

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To be honest, not sure, I think it will rebuild the start menu, but never tried it out on this infection.

However, keep in mind that afterwards you will need to download and install a lot of Windows updates, which makes it a lot more work than even manually recreating the shortcuts.

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Hi, please wait with reinstalling AVG until combofix is uninstalled (I'll give instructions for that once confirmed clean).

Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:

  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

Your Adobe Reader is now up to date!

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.

  • Download the latest version of Java Runtime Environment (JRE) Version 6.
  • Look for "JDK 6 Update 26 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-6u26-windows-i586.exe

    [*]Save it to your desktop

    [*]Close any programs you may have running - especially your web browser.

    [*]Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).

    [*]Reboot your computer once all Java components are removed.

    [*]Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on this link to open ESET OnlineScan in a new window.
  2. Click the esetonlinebtn.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetsmartinstaller_enu.png
      icon on your desktop.

    3. Check "YES, I accept the Terms of Use."
    4. Click the Start button.
    5. Accept any security warnings from your browser.
    6. Under scan settings, check "Scan Archives" and "Remove found threats"
    7. Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology

[*]ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

[*]When the scan completes, click List Threats

[*]Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

[*]Click the Back button.

[*]Click the Finish button.

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OK Elise, an hour of running and here is what we got, see attached and please advise as to how I should proceed.

Hi, please wait with reinstalling AVG until combofix is uninstalled (I'll give instructions for that once confirmed clean).

Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:

  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

Your Adobe Reader is now up to date!

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.

  • Download the latest version of Java Runtime Environment (JRE) Version 6.
  • Look for "JDK 6 Update 26 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-6u26-windows-i586.exe

    [*]Save it to your desktop[*]Close any programs you may have running - especially your web browser.[*]Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).[*]Reboot your computer once all Java components are removed.[*]Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on this link to open ESET OnlineScan in a new window.
  2. Click the esetonlinebtn.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetsmartinstaller_enu.png
      icon on your desktop.
    3. Check "YES, I accept the Terms of Use."
    4. Click the Start button.
    5. Accept any security warnings from your browser.
    6. Under scan settings, check "Scan Archives" and "Remove found threats"
    7. Click Advanced settings and select the following:
      • Scan potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth technology

      ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.When the scan completes, click
List ThreatsClick Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Click the Back button.Click the Finish button.

ESETscan.txt

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Hi again, after the following steps you can reinstall AVG as well. ESET only found two items in system restore.

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS and GMER (this is a random named file)

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall. If you are connected to the internet through a router, you are already behind a hardware firewall and as such you do not need an extra software firewall.
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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Elise, I am now attempting to remove Combofix but when I do as you intstructed it loads and runs the program. I have no option to uninstall, am I doing something wrong here? Also, I have Defogger and GMER loaded on the laptop along with the files that I was asked to send. Can I remove all this stuff? If so, anything other than going to "add/remove programs" ?

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In that case, right click on the combofix.exe file, select Rename and rename it to Uninstall.exe. Run it by doubleclicking on it. This should uninstall combofix.

If you disabled any cd emulators using Defogger, run it again to re-enable them. Afterwards you can remove defogger as well as the other files: they are not installed, so deleting is enough. :)

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Is there an easy way to tell if I had re-enabled my CD Emulators before I went ahead and deleted the program..........................oops! :)

In that case, right click on the combofix.exe file, select Rename and rename it to Uninstall.exe. Run it by doubleclicking on it. This should uninstall combofix.

If you disabled any cd emulators using Defogger, run it again to re-enable them. Afterwards you can remove defogger as well as the other files: they are not installed, so deleting is enough. :)

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