Error load database (0. 13. create SDK)

[tsteve1tsj]

i have been unable to update Malwarebytes

i have uninstalled the program

downloaded the install software from Download.com

and get the error message in message subject line

Error load database (0. 13. create SDK)

what should i do next?

thanks

steve

[Edd]

I inquired about this a couple of days ago.

Was given incorrect information.

Still waiting.

(Win7)

[Mainard]

Hello tsteve1tsj,

MBAM_ERROR_LOAD_DATABASE Error....

Please follow the instructions below to correct this error.....

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Please let me know if this corrects your issue.

Thank you very much!

@Edd, I have responded to your topic, please do not bump other users topics as it will show that someone has responded to that topic (assuming a helper). Thank you for your understanding.

[tsteve1tsj]

Mainard

Many thanks for detailed and easy to follow instructions

unfortunately, the steps did not fix the problem

i got the same error message

i am running windows 7 on a toshiba netbook

thanks again for your efforts to help me

steve jones (aka tsteve1tsj)

[Mainard]

Hello Steve,

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Thank you.

[tsteve1tsj]

Hello Steve,

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Thank you.

Mainard

again thanks for clear instructions

i did the clean up

rebooted

turned off anti-virus,

downloaded from 'HERE"

when i tried to open the download

"file corrupted"

so i turned anti-virus back on

and am not sure what to do next

thanks again

steve

[Mainard]

Hello steve,

These instructions may look the same as a previous but there are additional steps I require to see where this error is coming from.

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  

At the end of installation please do NOT check for updates.

Also, do NOT update if MBAM prompts to update as the database will be out of date.

Please let me know if you experience the same error.

Thank you.

[tsteve1tsj]

Mainard

followed your instructions

NO error message when i do not try and update

what next?

thanks steve j

[Mainard]

Hello tsteve1tsj,

When you open mbam.exe does it still throw the 0,13,CREATESDK error for you?

Thank you steve.

[tplaya07]

Was there any resolution to this problem? I am having the exact same issues as tsteve. In following your last set of instructions, I was able to install and run scans in mbam. However, when I click on update, it will finish the download, but then immediately have the 0, 13, SDK error again. Once this error appears, it will continue to appear every time mbam is opened.

[Stevie D]

While your problem appears solved, it will likely come back. I have had it about 10 times now...also on a Toshiba running Windows 7. I hope the MBAM folks can find the problem and fix it.

In the meantime, I fix the problem by deleting rules.ref. Sometimes, you have to delete it multiple times and keep trying. Sometimes I reboot, then delete it...I'm not sure why it only works sometimes, but I keep trying until MBAM downloads the new database correctly. It is probably not necessary to do the uninstall and re-install unless you just can't fix it by trying to delete rules.ref multiple times.

[Mainard]

Hello Stevie D and tplaya07,

Create a DebugView Log:

• Download DebugView by Microsoft Sysinternals from here and save it to your desktop
  
• Double-click on DebugView.exe to run it Note: If using Windows Vista or Windows 7 you must right-click on it and choose Run as administrator
  
• Click on Capture at the top and click once on each of the following so that they are checked:
  
  • Capture Win32
    
  • Capture Global Win32
    
  • Capture Kernel
    
  • Enable Verbost Kernel Output
    
  • Pass-Through
    
  • Capture Events
    

  [*]Click on File at the top and select Log to File As...

  [*]In the box that pops up, click on the ... button to the right of where it says Log File:

  [*]Browse to your Desktop and name the log MBAM Debug and click on Save

  [*]Make certain that Unlimited Log Size is selected and click on OK

  [*]Please replicate the (0, 13, Create SDK) error.

  [*]Once that is complete, close DebugView and right-click on the MBAM Debug.log file now located on your desktop and hover your mouse over Send to and choose Compressed (zipped) folder

  [*]Attach the MBAM Debug.zip file you just created to your next reply

Thank you.

[tplaya07]

It only generates one line of code;

00000001 0.00000000 [3384] inflate failed with error code 0

[Mainard]

Hello Tplaya,

I appreciate the prompt response. I also need a few more files for the developers for diagnosis.

Please copy 3 files into a folder then zip up the folder and include the zipped folder in your next reply.

• Please create a folder on your desktop
  
• Copy the three below files into the new folder
  
• The three files are:

  rules.ref
  config.conf
  mbamcore.dll

  
  

• Rules.ref is located:
  Win 7/Vista

  C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware

  
  Win XP/2000

  C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

  
  

• config.conf is located:
  Win 7/Vista

  C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Configuration

  
  Win XP/2000

  C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Configuration

  
  

• mbamcore.dll is located:
  Win7/Vista/XP/2000 within the install location of MBAM (default installation location is)

  C:\Program Files\Malwarebytes' Anti-Malware

  
  For 64 bit systems:

  C:\Program Files (x86)\Malwarebytes' Anti-Malware

  
  

• Once each file is copied please zip up the folder and attach in your next response.
  

Thank you very much.

[tplaya07]

No problem. Actually, thank you for the prompt replies and eagerness to help us resolve this issue. I have attached the files you requested. In searching the Debug output regarding inflation, there seemed to be a lot of replies surrounding Net Framework...not sure if MBAM even utilizies NF or if it's in any way related.

[Mainard]

Hello tplaya,

I uploaded the data to the developers and will let you know once I hear back from them.

Thank you for your continued patience.

[Mainard]

Hello tplaya,

Please delete the rules.ref file in the program data folder.

Launch MBAM and download the latest Database.

Please zip up and attach the rules.ref file in your next reply.

Thank you.

[tplaya07]

OK. Some additional info. I was playing around with MBAM, and decided to click Start Trial for the Pro version. In doing so, it generated another error, "[startService] Failed to perform desired action. Error Code: 0"

This makes me wonder if it a registry permissions issue of some sort?

I have attached the new file as well. (Didn't realize that attachments were cumulative per user account, so I was getting File Too big to upload errors at first... I think it's situated now though.)

[Mainard]

Hello tplaya,

Please check your private inbox.

Thank you.

[Mainard]

Hello Tplaya,

I will need a process Monitor log while running mbam-rules.exe

Please download mbam-rules.exe to your desktop from HERE.

Creating a Process Monitor Log:

• Create a new folder on your desktop called Logs
  
• Please download Process Monitor from here and save it to your desktop
  
• Double-click on Procmon.exe to run it
  
• In Process Monitor, click on File at the top and select Backing Files...
  
• Click the circle to the left of Use file named: and click the ... button
  
• Browse to the Logs folder you just created and type MBAM Log in the File name: box and click Save
  
• Exit Process Monitor and open it again so that it starts creating the logs
  
• Launch MBAM-rules.exe
  
• Close Process Monitor
  
• Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Please attach the Logs.zip file you just created to your next reply
  

Thank you.

[tplaya07]

Sorry for the delayed reply. I was not near the computer over the weekend. The log is attached.

[Mainard]

Hello Tplaya,

Since after a manual update your rules.ref becomes invalid I will need a process Monitor log while running a manual update of the rules.ref

Please run process monitor, while running please manually update mbam to get the error message.

Creating a Process Monitor Log:

• Create a new folder on your desktop called Logs
  
• Please download Process Monitor from here and save it to your desktop
  
• Double-click on Procmon.exe to run it
  
• In Process Monitor, click on File at the top and select Backing Files...
  
• Click the circle to the left of Use file named: and click the ... button
  
• Browse to the Logs folder you just created and type MBAM Log in the File name: box and click Save
  
• Exit Process Monitor and open it again so that it starts creating the logs
  
• Launch MBAM and manually update the database.
  
• Close Process Monitor
  
• Right-click on the Logs folder on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  
• Please attach the Logs.zip file you just created to your next reply
  

Thank you very much!

[tplaya07]

Here you go...

Logs.zip

[Laimbo]

Hi Mainard,

Has there been a resolution to this issue yet? I have a client who is experiencing the same issue and has contacted support and been issued a batch file to automatically delete the rules.ref file which temporarily solves the issue, but is experiencing it quite often and would like a more permanent solution. The client indicates that it happens after adobe reader updates (May or may not be a coincidence). Any advice would be appreciated.

Thanks,

Liam.

[Mainard]

Hello Laimbo,

Without the user's system specifics at the ready, diagnosing the issue your user's encountering (even though same error code) will be difficult.

I suggest requesting to the user to contact our support helpdesk support@malwarebytes.org or here.

Thank you.