Jump to content

Unable to Update Database


Recommended Posts

Every time I attempt to update the Malwarebytes database, I get this error message:

An error has occured. Please report this error code to our support team.

PROGRAM_ERROR_UPDATING (536870914, 0, I/O error)

If someone can please help me resolve this problem that would be really great of you.

Link to post
Share on other sites

Hello RichardJ: :welcome:

Please left click on Start > Run..

In the Open: box, enter via cut & paste from below:

cmd.exe /k ping mbam-cdn.malwarebytes.org

Please report:

  • the type anti-virus and version in use.
  • the detailed version of Windows installed.
  • the version of MBAM installed.
  • if a Personal Firewall other than the integral Windows firewall installed?

Please reply with your ping results and above information to this thread. Thank you! :)

Link to post
Share on other sites

the type anti-virus and version in use: AVG Internet Security 2011

the detailed version of Windows installed: Windows Xp Pro - X86-based pc

the version of MBAM installed:In the "About" tab of Malwarebytes it says: Malwarebytes' Anti-Malware 1.51.0.1200

if a Personal Firewall other than the integral Windows firewall installed: In "Security Center" it says, "AVG Firewall is on", and the Windows firewall is off

This is what the cmd box says after I put in the code you gave me:

Pinging mwbyte.vo.llnwd.net [208.111.128.7] with 32 bytes of data:

Reply from 208.111.128.7: bytes=32 time=14ms TTL=57

Reply from 208.111.128.7: bytes=32 time=35ms TTL=57

Reply from 208.111.128.7: bytes=32 time=13ms TTL=57

Reply from 208.111.128.7: bytes=32 time=11ms TTL=57

Ping statistics for 208.111.128.7:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 11ms, Maximum = 35ms, Average = 18ms

C:\Documents and Settings\admin>

Oh and here are some additional details:

I've been using Malwarebytes for over a year and a half now. Its been working perfectly fine. I recently bought "AVG PC Tuneup", and I did a full scan with it, and after that I repaired everything they found. Could this have altered something in Malwarebytes?

Link to post
Share on other sites

Hello RichardJ: :welcome:

Please left click on Start > Run..

In the Open: box, enter via cut & paste from below:

cmd.exe /k ping mbam-cdn.malwarebytes.org

Please report:

  • the type anti-virus and version in use.
  • the detailed version of Windows installed.
  • the version of MBAM installed.
  • if a Personal Firewall other than the integral Windows firewall installed?

Please reply with your ping results and above information to this thread. Thank you! :)

the type anti-virus and version in use: AVG Internet Security 2011

the detailed version of Windows installed: Windows Xp Pro - X86-based pc

the version of MBAM installed:In the "About" tab of Malwarebytes it says: Malwarebytes' Anti-Malware 1.51.0.1200

if a Personal Firewall other than the integral Windows firewall installed: In "Security Center" it says, "AVG Firewall is on", and the Windows firewall is off

This is what the cmd box says after I put in the code you gave me:

Pinging mwbyte.vo.llnwd.net [208.111.128.7] with 32 bytes of data:

Reply from 208.111.128.7: bytes=32 time=14ms TTL=57

Reply from 208.111.128.7: bytes=32 time=35ms TTL=57

Reply from 208.111.128.7: bytes=32 time=13ms TTL=57

Reply from 208.111.128.7: bytes=32 time=11ms TTL=57

Ping statistics for 208.111.128.7:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 11ms, Maximum = 35ms, Average = 18ms

C:\Documents and Settings\admin>

Oh and here are some additional details:

I've been using Malwarebytes for over a year and a half now. Its been working perfectly fine. I recently bought "AVG PC Tuneup", and I did a full scan with it, and after that I repaired everything they found. Could this have altered something in Malwarebytes?

Link to post
Share on other sites

Please do the following:


  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

After the instructions above, make sure you enter the exceptions in your AVG as stated below....

AVG Free 2011

Show Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  • Next, uncheck the box next to Hide protected operating system files (Recommended)
  • Then, uncheck the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Set Exclusions for Malwarebytes' Anti-Malware in AVG Free 2011 on Windows XP:

  1. Open AVG and close the pop-up ad that shows up on the bottom of the screen then double-click on Resident Shield
  2. Click on Tools at the top and select Advanced settings...
  3. Click on Excluded Items under Resident Shield
  4. Click on the Add Path button on the right
  5. Click on the + next to My Computer in the Browse For Folder window
  6. Click on the + next to your system drive (usually C:)
  7. Click on the + next to Program Files
  8. Click once on the Malwarebytes' Anti-Malware folder so that it is highlighted and click on OK
  9. Click on the Add Path button on the right
  10. Click on the + next to My Computer in the Browse For Folder window
  11. Click on the + next to your system drive (usually C:)
  12. Click on the + next to Documents and Settings
  13. Click on the + next to Application Data
  14. Click once on the Malwarebytes folder so that it is highlighted and click on OK
  15. Click on the Add File button on the right and click on My Computer on the left
  16. Double-click on your system drive (usually C:)
  17. Double-click on Windows
  18. Scroll to the right until you find the System32 folder and double-click on it
  19. Double-click on the drivers folder
  20. Scroll to the right until you find mbam.sys and double-click on it
  21. Click on the Add File button on the right and scroll to the right until you find mbamswissarmy.sys and double-click on it
  22. Click on the Apply button at the bottom of the program window and then click on OK
  23. Close the AVG window

Reset Hidden Files and Folders in Windows XP:

  • Click Start and select My Computer
  • Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  • Select Folder Options
  • Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  • Next, check the box next to Hide protected operating system files (Recommended)
  • Then, check the box next to Hide extensions for known filetypes
  • Click Apply then click OK

Set Exclusions for AVG Free 2011 in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click on the Add button
  • In the small browse window that opens, navigate to C:\Program Files and click once on AVG and click OK
  • Close Malwarebytes' Anti-Malware

If you have any problems, please post back and one of the Experts will assist you

Thanks, ;)

Link to post
Share on other sites

  • Root Admin

Please do the following.

STEP 01

Click on
START - RUN
and type in
SIGVERIF
and click OK

This is a Microsoft File Signature Verification program that will check some file status for us.

  • Click on the
    START
    button and let it run.

  • It will popup a box when it's done to show the status, you can close that box.

  • Close the
    File Signature Verification
    application.

  • On Windows XP find and attach the file C:\WINDOWS\
    SIGVERIF.TXT
    to your reply.

  • On Windows 7 find and attach the file C:\Users\Public\Documents\
    SIGVERIF.TXT
    to your reply.

  • DO NOT
    post the log directly into your reply, attach the file please.

STEP 02

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.


    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

Link to post
Share on other sites

Please do the following.

STEP 01

Click on
START - RUN
and type in
SIGVERIF
and click OK

This is a Microsoft File Signature Verification program that will check some file status for us.

  • Click on the
    START
    button and let it run.

  • It will popup a box when it's done to show the status, you can close that box.

  • Close the
    File Signature Verification
    application.

  • On Windows XP find and attach the file C:\WINDOWS\
    SIGVERIF.TXT
    to your reply.

  • On Windows 7 find and attach the file C:\Users\Public\Documents\
    SIGVERIF.TXT
    to your reply.

  • DO NOT
    post the log directly into your reply, attach the file please.

STEP 02

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.


  • When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

SIGVERIF.TXT

dds.txt

attach.txt

Link to post
Share on other sites

Please do the following.

STEP 01

Click on
START - RUN
and type in
SIGVERIF
and click OK

This is a Microsoft File Signature Verification program that will check some file status for us.

  • Click on the
    START
    button and let it run.

  • It will popup a box when it's done to show the status, you can close that box.

  • Close the
    File Signature Verification
    application.

  • On Windows XP find and attach the file C:\WINDOWS\
    SIGVERIF.TXT
    to your reply.

  • On Windows 7 find and attach the file C:\Users\Public\Documents\
    SIGVERIF.TXT
    to your reply.

  • DO NOT
    post the log directly into your reply, attach the file please.

STEP 02

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.


  • When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

I just disabled, AVG for a min, and tried updating, and it worked. But when I re-enabled AVG it didn't work again. In the past AVG and Malwarebytes got a lot perfectly though...

Link to post
Share on other sites

Thanks Everyone for your help. I was able to resolve this problem on my own by:

1.)Opening Up the AVG interface.

2.)Right clicking on "Firewall", and selecting "Open Firewall Settings..."

3.)Scrolling down to the Malwarebytes application, and changing its action from "Allow for safe" to "Allow for all"

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.