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"encountered error & must close"


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I have updated all my security programs. AVG scanned and found nothing. Spybot S&D scanned & found only 3 or 4 nuisance tracker cookies, now removed. MBAM quick-scanned & found nothing. On full scan, however, MBAM runs for 28 minutes & 24 seconds, at which time it is scanning installed fonts, and "encounters an error and must close." I remove the font where the scan is when the problem occurs, but the same thing happens with a different font when I start a new scan. I submit the report, which mentions the file

C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\ace2_appcompat.txt or one in the same format; but as far as I can make out this is a file generated when the problem occurs, not the source of the problem. I have now attempted three or four scans and the same thing happens each time.

What should I do next?

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This link may shed some light: My link

Being that it is in a Temp folder, you might delete it, or the temp folder.

OK, ksiemb, thank you. I tried gaia's way, and couldn't do it (My Computer couldn't find the appcompat file, neither could search). But I went ahead anyhow and did the full scan in Safe Mode. MBAM didn't encounter the app problem in Safe Mode, and got the baddie, a PUP.adware.agent, which was in a viewsonic driver.

Next I ran another full scan in normal mode, and this time it also did not run into the app. problem, and found another copy of the same baddie in a sysrestore file.

So I am in the clear for now. I will run the Application Verifier as suggested by Chuck 2, but whatever the original problem was just running the scan in Safe Mode seems to have eliminated it. And the baddie wasn't anything serious, so it's no big surprise that the other programs didn't see it.

Thanks,

oldtimer

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but whatever the original problem was just running the scan in Safe Mode seems to have eliminated it

@OldTimer:

MBAM is designed specifically to be run most effectively in normal Windows mode.

So, if your safe mode scan was clean, it would probably be advisable to scan again in normal mode.

If you have any questions or problems related to a possible infection, then I would suggest that you please go to THIS PAGE for free, expert malware detection and removal assistance.

Regards,

daledoc1

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