Timeout error

[jslegers]

Hello,

I have installed MBAM 1.51.0.1200. I run it in combination with Avira AV 10.0.0.648.

I have noticed a freeze of my pc.

This is what i found in the event viewer :

Log Name: System

Source: avgntflt

Date: 7-6-2011 15:54:46

Event ID: 18

Task Category: None

Level: Warning

Keywords: Classic

User: N/A

Computer: JSLHP

Description:

TIMEOUT<mbamservice.ex> C:\...Desktop\avpref.dll

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="avgntflt" />

<EventID Qualifiers="32775">18</EventID>

<Level>3</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-06-07T13:54:46.632944800Z" />

<EventRecordID>184267</EventRecordID>

<Channel>System</Channel>

<Computer>JSLHP</Computer>

<Security />

</System>

<EventData>

<Data>

</Data>

<Data>TIMEOUT<mbamservice.ex> C:\...Desktop\avpref.dll</Data>

<Binary>00000000020030000000000012000780000000000000000000000000000000000000000000000000</Binary>

</EventData>

</Event>

Must I exclude something?

[Firefox]

Hello and

Please follow these instructions to see if it helps...

AVIRA

Set Exclusions for Malwarebytes' Anti-Malware in Avira on 32 bit Windows Versions:

1. Open Avira and click on Local Protection on the left
   
2. Click on Guard
   
3. Click on Configuration on the upper right
   
4. Click the checkbox next to Expert mode on the upper left so that it is checked
   
5. Under Guard, click the + next to Scan to expand the list
   
6. Click on Exceptions
   
7. Under Processes to be omitted by the Guard click the ... button next to the blank white box
   
8. In the browse window that opens, navigate to C:\Program Files\Malwarebytes' Anti-Malware
   
9. Double-click on mbam.exe then click the Add button
   
10. Repeat steps 7-9 for the following files:
    
    • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
      
    • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
      

[*]Click on Apply

[*]Close Avira's window

Set Exclusions for Malwarebytes' Anti-Malware in Avira on 64 bit Windows Versions:

1. Open Avira and click on Local Protection on the left
   
2. Click on Guard
   
3. Click on Configuration on the upper right
   
4. Click the checkbox next to Expert mode on the upper left so that it is checked
   
5. Under Guard, click the + next to Scan to expand the list
   
6. Click on Exceptions
   
7. Under Processes to be omitted by the Guard click the ... button next to the blank white box
   
8. In the browse window that opens, navigate to C:\Program Files (x86)\Malwarebytes' Anti-Malware
   
9. Double-click on mbam.exe then click the Add button
   
10. Repeat steps 7-9 for the following files:
    
    • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
      
    • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
      

[*]Click on Apply

[*]Close Avira's window

Set Exclusions for Avira in Malwarebytes' Anti-Malware:

• Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  
• Click the Add button on the lower left
  
• In the small browse window that opens, navigate to C:\Program Files and click once on Avira and click OK
  
• Close Malwarebytes' Anti-Malware
  

If you have any problems, please post back and one of the Experts will assist you

Thanks,

[jslegers]

Thanks it worked.

[Firefox]

I am happy that worked for you, should you have other questions or comments don't hesitate to ask...

PS: Please use the "AddReply" button instead of other ones when you start replying, it makes the forum easier to read.

[Maike]

Hi,

Same problem here, I guess (message "PROGRAM_ERROR_UPDATING (0,0, Timeout)") combining MBAM 1.51.0.1200 with Symantec Endpoint Protection v. 11.0.60005.562.

Any help?

Thanks in advance

[Firefox]

Hello Maike below you will find instructions on how to enter exceptions in your Endpoint Protection....

To enter exceptions in Symantec Endpoint Protection do this:

• 
  * Right Click on your Symantec Endpoint Protection in the system trey
  * Click on Open Symantec Endpoint Protection
  * In the Status Window Click on Options in the section Antivirus and Antispyware Protection.
  * Click on Change Settings
  * Click on File System Auto-Protect Tab
  * Click on Centralized Exceptions Button
  * Click on Add....
  * Click on Security Risk Exception
  * Click on File and browse to the location where the files are located (as listed below)
  * Repeat steps 7-9 until you have added all the files to the exceptions
  * Click Close when done adding exceptions
  * Click OK
  * Exit Symantec Endpoint Protection.
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

Please post back and let us know how it went.