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1.51 Pro Freezing

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I have had some Trojan virus things happening with my computer and I was advised to use your free download.

I did this and it kept freezing and not completing the scan. This morning I purchased your Pro copy and I am experiencing the same.

I saw on a forum that I could get corporate support.

I have registered my copy but did not write the number down that were on the webpage and now I can't access them via the Malwarebyte program.

You have not emailed me the registration details either so I cannot print them here.

These are as many details that I can give you.

Aaron Armstrong

I would appreciate your assistance asap

Edited by Mainard
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Hello, and welcome to Malwarebytes.org

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything.

Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank you very much.

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