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I am getting the following error when attemptin to update:

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Malwarebytes' Anti-Malware

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An error has occurred. Please report this error code to our support team.

PROGRAM_ERROR_UPDATING (5, 0, CreateFile)

Access is denied.

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OK

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I am running on a windpws xp machine, logged in as an admin. I suspect I have some remnant of the malware I was attacked by last week keeping some file or folder hostage. Where does Malwarebytes store the fingerprint files?

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I suspect I have some remnant of the malware I was attacked by last week keeping some file or folder hostage.

Hello and welcome, ericmorin21:

As you were recently infected, it may be malware remnants causing your problem.

It sounds like you could use some help from the malware experts.

Alas, we do not work on malware removal in this particular part of the forum.

However, free, expert assistance can be found at the malware removal-HJT forum.

Instructions on how to proceed are posted in the 2nd Important Topic pinned at the top of this forum.

Here's how to get started:

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

2. Then, please describe your computer's symptoms as best you can and post the requested MBAM and DDS logs by starting a new thread at the Malware Removal-HJT forum .

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds.

Please be patient and allow 24-48 hours before bumping your thread.

Other Support Options:

--- Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

--- Premium, fee-based support options are available here.

NOTE: If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do, in order to ensure that you receive prompt assistance.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1

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Where does Malwarebytes store the fingerprint files?

(Windows 2000 and XP)

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

or

(Windows Vista and Windows 7)

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

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