Computer Infected with spyware.passwords.genx

[marilynj]

Hello,

I'm not in the least bit tech savvy and have spent the past few nights awake and stressing over the spyware.passwords.genx virus currently lurking on my computer. I've done a few searches online and read what people have said about it and I'm seriously scared. It apparently allows hackers to record your passwords on sites that you've visited. I do banking online, government stuff online, etc. - so I'm freaking out that they have my passwords and personal information.

Eset has not detected the virus but malwarebytes did.

I was going to take my computer into the Geek Squad at Best Buy but they want to charge me a minimum of $200 to fix it. That seems a rather large sum to me - but what do I know. I would prefer not to spend that amount of money right - can you guys help me?

Cheers!

MJ

[LDTate]

Logs will be closed if you haven't replied within 3 days

Please don't attach the scans / logs for these tools, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

XP Users

Double-click My Computer.

Click the Tools menu, and then click Folder Options.

Click the View tab.

Uncheck "Hide file extensions for known file types."

Under the "Hidden files" folder, select "Show hidden files and folders."

Uncheck "Hide protected operating system files."

Click Apply, and then click OK.

Vista / Windows7 Users

To enable the viewing of hidden and protected system files in Windows Vista please follow these steps:

Close all programs so that you are at your desktop.

Click on the Start button. This is the small round button with the Windows flag in the lower left corner.

Click on the Control Panel menu option.

When the control panel opens you can either be in Classic View or Control Panel Home view:

If you are in the Classic View do the following:

Double-click on the Folder Options icon.

Click on the View tab.

If you are in the Control Panel Home view do the following:

Click on the Appearance and Personalization link.

Click on Show Hidden Files or Folders.

Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

Remove the checkmark from the checkbox labeled Hide extensions for known file types.

Remove the checkmark from the checkbox labeled Hide protected operating system files.

Please do not delete anything unless instructed to.

I've been seeing some Java infections lately.

Go here and follow the instructions to clear your Java Cache

http://www.java.com/en/download/help/plugin_cache.xml

Next:

Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.

Download - ATF Cleaner

[LDTate]

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