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Hello ALJ1,

  1. What is your Internet connection? (Broadband,DSL,Dial-up,etc...)
  2. How do you connect to the Internet? (Ethernet-to-modem,USB-to-modem,Ethernet-to-Router,wireless-to-router,etc...)
  3. What is your OS?

Thank you very much!

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Hello ALJ1,

Please Download OTL to your Desktop:

To Use OTL:

  • Get OTL From
Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
OTL should now start. Change the following settings
Change Drivers to All
Change Standard Registry to All
Under File Scans, change File age to 30
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
Please attach these 2 files in your next reply.

Thank you!

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Haven't been online in a couple of days. Anyway, before the weekend I downloaded several microsoft updates (one being Service Pack 1 for Windows 7) and lo and behold, a few things that weren't working at all or sporatically are now working. I have been able to update MBAM. So we can close this topic.

Thanks anyway!

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Hello Alj1,

Glad that a Windows update got everything working for you! :)

If you have any issue/concern arise in the future please create a new topic describing your issue in detail and a friendly helper will be glad to assist you.

Thank you very much!

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